Cherish Wallace

• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
• Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
• Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
• Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
• Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.

Cleaning and inspecting hotel room. Making sure the guests get the most out of their stay

Inventory and ordering

Cleaning up the property

Preparing a monthly schedule

Communicating with front desk and maintenance to ensure the guests are hapoy

Communicating with the housekeepers to make sure rooms are done in a timely manner, cleanliness is key!

Washing, drying, and folding sheets and towels

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Increased employee performance through effective supervision and training.