Cherish Wands
Las Vegas
Summary
Dynamic trainer with a proven track record at Farmer Boys Restaurant, enhancing staff development through effective coaching and feedback delivery. Skilled in planning and coordination, I successfully improved training initiatives, fostering a culture of continuous improvement and strong employee relations. Committed to exceptional customer service and leadership development.
Overview
7
7
years of professional experience
Work History
Trainer
Farmer Boys Restaurant
04.2024 - 03.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided excellent customer service
- Cleaned the store as well as prepped sauces and condiments for FOH
- Served customers food in lobby and drive thru, and took orders in lobby and drive thru as well.
Crew Member
Braums Restaurant
08.2021 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Key Holder
Hot Topic
10.2017 - 09.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
Education
High School Diploma -
Earlsboro High School
Earlsboro, OK05-2019
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Course planning
- Feedback delivery
- Materials organization
- Payment collection
- Training initiatives
- Attention to detail
- Decision-making
- Critical thinking
- Clear communication
- Employee relations
- Leadership development
- Work coordination
Timeline
Trainer
Farmer Boys Restaurant
04.2024 - 03.2025
Crew Member
Braums Restaurant
08.2021 - 05.2022
Key Holder
Hot Topic
10.2017 - 09.2020
High School Diploma -
Earlsboro High School
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