Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Languages
Software
Interests
Timeline
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Cherish Williams

SWANNANOA,NC

Summary

Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Referral Coordinator

FamilyCare Black Mountain/Old Fort
02.2016 - Current
  • Coordinated patient referrals to specialists, ensuring timely access to care.
  • Managed electronic health records for accurate tracking of referral statuses.
  • Collaborated with healthcare providers to streamline referral processes and improve communication.
  • Developed and implemented procedures for efficient handling of incoming referrals.
  • Trained new staff on referral management systems and best practices.
  • Analyzed referral patterns to identify areas for process improvement and optimization.
  • Facilitated communication between patients and providers, enhancing overall patient experience.
  • Led initiatives to reduce referral turnaround times, improving service delivery efficiency.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Implemented tracking system for referral outcomes, enabling continuous improvement of referral process.
  • Scheduled and confirmed referral appointments to reduce wait times for patients.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Sales Associate

Billy Graham Training Center
08.2015 - Current
  • Provided exceptional customer service to enhance shopping experience and foster loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Executed sales strategies to meet and exceed performance targets consistently.
  • Collaborated with team members to optimize store layout for improved product visibility.
  • Mentored new associates on company policies and best practices for operational efficiency.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Surgical Technologist

Mission Hospital
08.1997 - 02.2016
  • Assisted in preparing surgical instruments and operating rooms for procedures, ensuring optimal readiness and safety standards.
  • Maintained sterile field during surgeries, adhering to strict infection control protocols to protect patient health.
  • Collaborated with surgeons and nursing staff to facilitate efficient surgical workflows and improve patient outcomes.
  • Managed inventory of surgical supplies, ensuring timely availability and reducing delays in procedures through effective organization.
  • Trained new surgical technologists on best practices, enhancing team competency and overall operational efficiency within the department.
  • Developed and implemented process improvements that streamlined instrument sterilization procedures, increasing turnaround times for surgeries.
  • Led quality assurance initiatives to review compliance with safety regulations, contributing to enhanced hospital accreditation outcomes.
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
  • Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.

Education

Certificate - Surgical Technology

Blue Ridge Community College
Hendersonville, NC
06-1997

Skills

  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Patient scheduling
  • Multi-line phone proficiency
  • Data entry proficiency
  • Appointment scheduling
  • Follow-up coordination
  • Scheduling software
  • HIPAA regulations
  • Notetaking and documentation
  • Physician authorizations
  • Record preparation

Certification

CPR CERTIFIED UNTIL 2027

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Work-life balanceHealthcare benefitsPaid time offPaid sick leave401k match

Languages

English

Software

Allscripts, excel, word, some cerner

Interests

Reading, Camping, Hiking, Travel

Timeline

Referral Coordinator

FamilyCare Black Mountain/Old Fort
02.2016 - Current

Sales Associate

Billy Graham Training Center
08.2015 - Current

Surgical Technologist

Mission Hospital
08.1997 - 02.2016

Certificate - Surgical Technology

Blue Ridge Community College

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