Cherish Hope Bertram
College Station
Summary
Dynamic and dedicated professional with experience in childcare, excelling in child supervision and safety. Proven ability in guest relations management and sanitation standards, ensuring a positive environment. CPR certified and skilled in task prioritization, I consistently enhance customer satisfaction through effective communication and problem resolution.
Overview
6
6
years of professional experience
Work History
Daycare Attendant
Crunch Fitness
2025.03 - Current
- Supervised children's activities to ensure safety and engagement.
- Assisted in implementing daily schedules and routines for children.
- Maintained cleanliness of play areas and equipment to promote health standards.
- Communicated effectively with parents regarding child progress and behavior.
Property Management Assistant
Breck Bear Property Management
2023.05 - Current
- Coordinated property maintenance requests, ensuring timely resolution and vendor engagement.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Server
Whiskey Star Smokehouse
2020.06 - 2024.07
- Resolved customer complaints promptly to enhance overall dining experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Upsold menu items, contributing to increased sales and guest satisfaction.
- Monitored inventory levels of supplies to ensure efficient operation during shifts.
Server
Kenosha Steakhouse
2022.02 - 2024.05
- Provided exceptional customer service in fast-paced dining environment.
- Effectively managed multiple tables while ensuring timely order delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new servers on menu items, service protocols, and POS system usage.
Cashier
Shirt Off My Back
2020.11 - 2023.09
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Education
High School Diploma -
Snowy Peaks High School
Frisco, CO05.2024
Skills
- Patience and empathy
- Sanitation and cleanliness
- Positive reinforcement
- Suggestive selling
- Guest relations management
- Inventory management
- Task prioritization
- Infant care
- CPR certified
- Professional appearance
- Hospitality service expertise
- Customer service
Timeline
Daycare Attendant
Crunch Fitness
2025.03 - Current
Property Management Assistant
Breck Bear Property Management
2023.05 - Current
Server
Kenosha Steakhouse
2022.02 - 2024.05
Cashier
Shirt Off My Back
2020.11 - 2023.09
Server
Whiskey Star Smokehouse
2020.06 - 2024.07
High School Diploma -
Snowy Peaks High School