Summary
Overview
Work History
Education
Skills
Affiliations
References
Work Availability
Timeline
Hi, I’m

CHERISH JONES

Brook Park,OHIO
CHERISH JONES

Summary

Experienced Cashier Supervisor with over 5 years of experience managing a team of cashiers and ensuring smooth store operations. Skilled in cash handling, customer service, inventory management, and team management. Strong problem solving and training abilities. Holds a Master of Business Administration degree and a Bachelor of Science degree in Marketing. Customer-oriented Store Manager offering over 7 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

12
years of professional experience

Work History

Sunoco Gas Station
Eastlake, OH

Store Manager
04.2020 - 09.2023

Job overview

  • Managed a team of 10 cashiers and ensured smooth store operations
  • Maintained inventory levels and ordered supplies as needed
  • Handled customer complaints and resolved issues in a timely manner
  • Implemented new policies and procedures to improve store efficiency
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Forecasted customer demand to set prices or credit terms for goods or services.

skye light inn
Willoughby, OH

Front Desk Receptionist
02.2021 - 01.2023

Job overview

  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Collated, bound and stored computer-generated reports.
  • Coordinated pick-up and delivery of express mail services.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Transcribed tapes and notes from meetings into prescribed formats.

Sunoco Gas Station
Cleveland, OH

Sales Associate
06.2011 - 04.2020

Job overview

  • Assisted customers with product selection and provided recommendations
  • Handled cash transactions and operated cash registers
  • Maintained knowledge of current promotions and sales
  • Assisted in restocking and organizing merchandise
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.

Education

RHODES HIGH SCHOOL
Cleveland, OH

GED
06.2009

Skills

  • Cash handling
  • Customer service
  • Inventory management
  • Team management
  • Problem solving
  • Training and coaching
  • Sales
  • Organization
  • Customer Service Management
  • Supply Ordering
  • Employee Training
  • Customer Relations
  • Team leadership and coaching
  • Store displays
  • Maximizing profitability
  • Accurate money handling
  • Customer Response

Affiliations

MY HOBBY ARE DIAMOND ART AND GARDENING WITH MY THREE YEAR OLD SHE LOVES IT AS MUCH AS I DO WE GROW TOMATOES, GREEN ONIONS, STRAWBERRYS THEM ARE OUR FAVORITE I LOVE COLORING AND THATS NOT IN KIDS BOOKS I COLOR IN ADULT COLORING BOOKS THERE AWESOME AND VERY FUN AND THAT ABOUT SUMS IT UP FOR THAT

References

References available upon request.
Availability
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Timeline

Front Desk Receptionist

skye light inn
02.2021 - 01.2023

Store Manager

Sunoco Gas Station
04.2020 - 09.2023

Sales Associate

Sunoco Gas Station
06.2011 - 04.2020

RHODES HIGH SCHOOL

GED

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CHERISH JONES