Cherisse Robinson
Sterling,United States
Summary
Dedicated to spearheading complex IT projects and driving operational excellence at Obsidian Global, I specialize in performance planning and alignment. With a strong attention to detail and proficiency in service delivery and help desk implementation, I ensure the successful management of integrated IT services for critical homeland security functions. As a former Program Manager at Serco, I prioritized providing first-time-right service and creating growth opportunities for my team. Through collaborative efforts, we consistently delivered top-tier service to Navy clients by effectively bridging customer needs with strategic execution. My PMP and iTILV4 credentials further demonstrates my commitment to project management excellence.
Overview
19
19
years of professional experience
2
2
Certification
Work History
Senior Information Technology Project Manager
Obsidian Global, LLC
03.2023 - Current
- Streamlined cost and budget management to support IT performance analysis and collaborative technologies.
- Optimized processes through strategic metric alignment.
- Coordinated reporting efforts to ensure alignment with cost, schedule, and performance objectives.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Established and enforced project timelines and deadlines.
Transition Program Manager
Obsidian Global, LLC
12.2022 - 03.2024
- Coordinated end-to-end execution of Transition-In Plan across IT infrastructure, service desk operations, and field support within the scope of the IMPACT II Program.
- Implemented procedures to consistently meet Service Level Agreements.
- Completed and received acceptance from customer within the timeframe provided by the Government customer
- Assumed and accepted responsibility for all POA&Ms inherited from the incumbent
- Orchestrated end-to-end contract transfer process from incumbent to Obsidian with minimal disruption.
- Expertly executed activities necessary to position team for success at the beginning of the Period of Performance $86m; three-year
- Designed, developed, implemented, and lead program transitions on new Obsidian contract awards
- Created standardized transition processes, procedures, tools, and techniques
- Provided knowledge capture, management, and sharing for relevant management, technical, and administrative responsibilities
- Provide collaboration and support for program, project, and task management personnel
- Coordinate the submission, review, and formal delivery of all project deliverables
- Lead Program Change Management, Schedule Management, Configuration Management, Risk Management and Process implementation efforts
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Program Manager
Serco
07.2020 - 03.2023
- Supervised management of two Navy agreements, coordinating efforts of 137 staff members and serving needs of 66 customers.
- Collaborated with development team to train administrative staff on inputting recruiting attributes and information into Salesforce.
- Ensured customers received top quality, first-time right service and working products.
- Received 5 'exceptional' CPARS ratings out of 6 evaluation areas and 1 'very good' rating from the Navy Recruiting Command
- Standardized procedures to enhance efficiency company-wide.
- Promoted collaboration through organized knowledge exchange sessions.
- Cultivated a positive and effective collaboration with Contracting Officer Representative to ensure team success in customer support.
- Managed $35 million budget across five consecutive years.
Project Manager
Whitney, Bradley & Brown (WBB)
02.2018 - 07.2020
- Initiated the project by developing a project charter and a stakeholder register;
- Responsible for keeping an Integrated Master Schedule;
- Planned for project execution by providing oversight in the creation of the ancillary project plans
- Providing communication support identifying and managing project dependencies and critical paths through MS Project; tracking and coordinating program activities owned by the PMO, client and other project teams; providing updates, presenting risks to the program manager and offering recommendations for mitigation; coordinating user acceptance testing (UAT) by creating a UAT test plan and scripts
- Conducting current state and future state analysis; Providing communication support related to DACS scanning, uploading and storage requirements; Supporting quality control requirements for document conversion
- Significant projects/accomplishments include establishing trust with regional leads to obtain historical data and help plan for future activities
- Captured business requirements and provided a soft hand off to the development team for implementation
- Gaining receiving of the system after development through User Acceptance Testing
- Created a training curriculum to include guidebooks and job aids and provided training to Navy Medicine West, Navy Medicine East command/sub-commands and Field Support Activity (FSA) commands
- Maintained a 2000+line project schedule
Project Management Analyst III
All Native Group, The Federal Services Division of Ho-Chunk Inc.
05.2016 - 02.2018
- Responsible for defining and tracking project scope, milestones and deliverables in support of business goals in collaboration with senior management and stakeholders; providing recommendations for planning and execution after conducting research and collecting requirements;
- Facilitated meetings/ briefings to ensure training entities had a comprehensive understanding of the project status;
- Traveled to training sites/ state annexes to meet with different offices and programs to collect and refine requirements;
- Collated and distributed information to keep stakeholders abreast of new developments;
- Functioned as an expert on management systems techniques, processes, and technology that optimized operations;
- Analyzed existing processes, procedures and methods to ensure and promoted effective business and systems operations and process execution through standardization, improvement, simplification, discontinuance or other methods
- Significant projects/ accomplishments include establishing an Integrated Master Schedule for the program which was comprised of three divisions and a construction team, and successfully collecting and relaying requirements in an executable way;
- Designing and maintaining an interactive SharePoint site that allowed stakeholders to communicate with the design team
- Creating and maintaining a requirements traceability
Special Projects Assistant to the Deputy Assistant Secretary
Symtech Corp
11.2014 - 05.2016
- Responsible for coordination efforts between the Deputy Assistant Secretary and ancillary offices to ensure requirements were met on time, within budget and scope
- Created monthly presentations and weekly briefs to keep stakeholders updated;
- Initiated telecommunications;
- Represented the supervisor by attending meetings in the supervisor's absence;
- Developing and maintained filing and retrieval systems;
- Facilitated meetings and reviewed meeting minutes before they were published;
- Maintained professional and technical knowledge by attending educational workshops;
- Reviewed professional publications;
- Established personnel networks; participating in professional societies;
- Providing highly responsible organizational support to the DAS (Deputy Assistant Secretary);
- Facilitating, in concert with the DAS, communication with the Front Office;
- Collaborating and communicating with other Special Assistants and the Front Office to provide operational oversight
- Significant projects/accomplishments establishing standard operating procedures and workflows for the newly established Office of Resources within the Bureau of Consular Affairs (Department of State)
- Successfully managing up to ensure continuity within the program during time when leadership priorities shifted
Junior Project Manager
Creative Information Technology, Inc.
12.2012 - 11.2014
- Developed plans and carried out the merger of Consular Affairs state annexes.
- Anticipated changes and developed alternative courses of action.
- Generated reports and spreadsheets, facilitating communication of vital details within the team.
- Streamlined workflow by forwarding relevant materials to designated departments for prompt execution.
- Handled extensive valuation of network equipment, detailing itemized cost breakdowns.
- Researched latest government-approved software for network equipment and nonstandard hardware.
- Coordinated with various teams for precise updates on Integrated Logistics Management System Portal through GSD/EX.
- Ensured timely resolution by managing ticket lifecycle with comprehensive updates.
- Managed logistics to ensure timely dispatch of equipment.
- Maintained accurate records of property transactions using digital platforms.
- Coordinated the preparation of data center and state annex PC hard drives for secure destruction.
- Facilitated removal processes for unneeded assets at multiple facilities including contractor sites.
- Relocated and excessed 1.3 million equipment pieces from various state annexes amid consolidation.
Manager
CEC Entertainment
06.2006 - 12.2012
- Oversaw a team comprising more than 15 employees.
- Showcased proficiency in financial accounting and maintaining inventory levels.
- Achieved peak profitability through efficient recruitment and training of support staff.
- Maintained company standards while overseeing product quality and facility cleanliness.
- Ensured client events surpassed expectations through close interaction.
- Spearheaded successful completion of marketing projects, driving increased revenue growth.
Education
Bachelor Of Science - Political Science And Government
Bennett College
Greensboro, NCSkills
- Project Management Training
- Project scheduling
- Software development life cycle
- Business analysis
- Scrum framework
- Stakeholder management
- Cross-functional team leadership
- Relationship building
- Task prioritization
- Scope management
Certification
- Project Management Professional (PMP)
- Information Technology Infrastructure Library Version 4 (ITIL 4)
Timeline
Senior Information Technology Project Manager
Obsidian Global, LLC
03.2023 - Current
Transition Program Manager
Obsidian Global, LLC
12.2022 - 03.2024
Program Manager
Serco
07.2020 - 03.2023
Project Manager
Whitney, Bradley & Brown (WBB)
02.2018 - 07.2020
Project Management Analyst III
All Native Group, The Federal Services Division of Ho-Chunk Inc.
05.2016 - 02.2018
Special Projects Assistant to the Deputy Assistant Secretary
Symtech Corp
11.2014 - 05.2016
Junior Project Manager
Creative Information Technology, Inc.
12.2012 - 11.2014
Manager
CEC Entertainment
06.2006 - 12.2012
Bachelor Of Science - Political Science And Government
Bennett College
Similar Profiles
Tylor EdmonTylor Edmon
Material Expeditor at Obsidian Global LLCMaterial Expeditor at Obsidian Global LLC
DON E. PERKINS JR.DON E. PERKINS JR.
Senior Insider Threat Analyst at Obsidian GlobalSenior Insider Threat Analyst at Obsidian Global
Gulnara SharifovaGulnara Sharifova
Accountant at Global Accounting Consulting LLC (Proud Audit LLC, Global Audit LLC)Accountant at Global Accounting Consulting LLC (Proud Audit LLC, Global Audit LLC)
Alfarooq AljanabiAlfarooq Aljanabi
Universal Banker at M&T BankUniversal Banker at M&T Bank
Kristian MartinKristian Martin
Dietary Aide at Devonshire AcresDietary Aide at Devonshire Acres