Cherisse Sammons
Redford,MI
Summary
Dependable, hardworking and experienced job seeker, successful at meeting high productivity, performance standards while managing multiple priorities with a positive attitude and accuracy, eager to take on new role that will allow me to utilize my strengths and skills.
Overview
9
9
years of professional experience
Work History
Legal Collections Auditor
Credit Acceptance
08.2020 - Current
- Respond to prospect and partner request efficiently and effectively via chat, phone and email.
- Ensure and enforce accuracy on all legal documents provided for record keeping, review and uploading
- Achieve performance goals given by management to ensure compliance with company policies and state laws
- Entered client details and notes into system for interdepartmental access and review.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Paid Accounts specialist
Credit Acceptance
01.2020 - Current
- Review and confirm paid off accounts
- Review incoming paperwork from dealers and financial institutions and upload into database
- Dispense refund checks
- Send contracts via mail to qualifying account owners
- Handle request from other departments that need immediate assistance via chat, phone & email.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Redemption Specialist
Credit Acceptance
05.2016 - Current
- Worked in call center environment handling inbound and automatically dialed outbound calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Listened to customers and negotiated solutions that met creditor and debtors needs
- Assisted qualifying customers in redeeming their repossessed vehicle
- Negotiated to collect past due balance in full
- Processed payments and applied to customer balances
- Worked with customers to create debt repayment plan based on current financial condition
- Analyzed customer payment histories, patterns, billing errors and discrepancies to initiate corrective action
- Used probing techniques to determine debtors reasons for delinquency
- Achieved performance goals on consistent basis
- Maintained high call volume and met demands of management
- Updated client accounts with new information via notes
- Regularly communicate with partners via phone and email
- Trained new team members on scripts, job aids, company services and collection strategies
- Assist with system enhancements and job aid modifications
Cashier
Ashley Stewart
03.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Arts -
Columbia College Chicago
Chicago, Illinois05.2014
Skills
- Customer service
- Email & Chat savvy
- Conflict resolution skills
- Call center experience
- Microsoft word, excel & outlook
- PowerPoint
- Team Oriented
- Scripted Conversations
- Financial Statements Expertise
- Persuasive Negotiations
- Organizational Skills
- Negotiation and Resolution
- Updating Customer Accounts
- Administration and Management
- Analytical and Critical Thinking
- Pleasant Telephone Demeanor
- Fair Debt Collections Practices
- Process Payments
Timeline
Legal Collections Auditor
Credit Acceptance
08.2020 - Current
Paid Accounts specialist
Credit Acceptance
01.2020 - Current
Redemption Specialist
Credit Acceptance
05.2016 - Current
Cashier
Ashley Stewart
03.2015 - 02.2016
Bachelor of Arts -
Columbia College Chicago
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