Cherisse Williams
Missouri City
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Telecommunications Operator Part Time
Houston Methodist Hospital
07.2024 - Current
- Responded promptly to service requests, ensuring minimal downtime for clients' telecommunication services
- Dispatched emergency medical services to various locations in a timely and efficient manner
- Managed multiple incoming calls and prioritized emergencies based on severity
- Maintained detailed records of all dispatched calls, ensuring accuracy and completeness
- Coordinated with other emergency response agencies to ensure seamless communication and collaboration during incidents
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
Provider Services Representative
United Healthcare, UHG
12.2022 - 04.2024
- Educated customers about billing, payment processing and support policies and procedures such as deductibles, coinsurance, and copayments
- Followed up with providers about resolved issues to maintain high standards of customer service.
- Updated claims system to track claim status and provide relevant information to other department.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Coordinated with claims adjusters to expedite resolution of client claims, ensuring timely payouts and positive outcomes for all parties involved.
24HR Banker
US Bank NA
08.2021 - 10.2023
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Reimbursement Specialist
Cornerstone Staffing Solutions, Inc.
08.2021 - 02.2022
- Confirmed claim submissions adhere to insurance carrier requirements, including current codes and proper documentation to support procedures
- Identified methods of payment for patients
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Correlated insurance coverage with services to be provided
- Medical coding
- Reviewed records, coding and billing practices to ensure compliance
- Submitted insurance claims to insurance carriers.
Client Success Representative
Beyond Finance
08.2018 - 11.2020
- Informed clients on debt settlement and credit specialization
- Efficiently de-escalated and diffuse any tense customer situations
- Obtained authorizations for any charges, settlements, and changes on clients account while maintaining high compliance
- Respond to inbound/outbound calls to answer questions/concerns regarding debt settlement program.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Conducted regular check-ins with clients to maintain open lines of communication and proactively address potential issues.
Technical Support Representative
Comcast
01.2012 - 05.2015
- Processed credit card and check payments
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Dispatched technicians
- Gained customer loyalty by placing follow up calls to customers that reported product complications
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
High School Diploma -
Westbury High School
Houston, TX05.2009
University of Phoenix -
University of Phoenix
Houston, TX05.2023
Skills
- CRM software proficiency
- Ticket management
- Claims investigation proficiency
- Data entry
- HIPAA
- Customer service
- Active listening
Certification
- Certified Notary Public, 01/01/23, 02/28/31
- Driver's License, 01/01/23, 02/28/31
- Class D Security
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Telecommunications Operator Part Time
Houston Methodist Hospital
07.2024 - Current
Provider Services Representative
United Healthcare, UHG
12.2022 - 04.2024
24HR Banker
US Bank NA
08.2021 - 10.2023
Reimbursement Specialist
Cornerstone Staffing Solutions, Inc.
08.2021 - 02.2022
Client Success Representative
Beyond Finance
08.2018 - 11.2020
Technical Support Representative
Comcast
01.2012 - 05.2015
University of Phoenix -
University of Phoenix
High School Diploma -
Westbury High School
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