Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Cherita Baker
Versatile Professional
Owings Mills,MD
Summary
Overview
18
years of professional experience
3
years of post-secondary education
Work History
Kelly Educational ServicesWoodlawn, MD
Long-Term Substitute Teacher
01.2024 - Current
Job overview
- Avid/Business/Computer Science
- Guided students through skillset self-discovery to navigate career and college decision processes.
- Increased student engagement by implementing project-based learning activities that fostered critical thinking skills.
- Fostered strong relationships with students and parents, resulting in improved communication and increased involvement in school activities.
- Integrated real-world connections into lesson plans, helping students understand the relevance of their studies beyond academics.
- Developed customized lesson plans for diverse learning abilities, leading to improved understanding of complex concepts.
- Incorporated online resources such as interactive tutorials and coding platforms into lessons, boosting student engagement levels.
Owner Operator IndependentOwings Mills, MD
Freelance Multimedia
04.2015 - Current
Job overview
- Utilized HTML, CSS and JavaScript programs to create customized websites, enhancing and aesthetics.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Produced original video context by working collaboratively with producers, designers, and art specialists to facilitate multimedia production.
- Developed creative design for print materials, brochures, banners, and signs.
CareFirst Bluegrass BlueShield Owings Mills, MD
Claims Processor - Federal Employee Program
03.2021 - 02.2024
Job overview
- Contributed to the development and implementation of new procedures, policies, or guidelines that improved claim processing efficiency across the organization.
- Resolved discrepancies between billed amounts and allowed charges promptly by working closely with both providers and payers, minimizing delays in payment processing times.
- Reduced turnaround time on claim payments by proactively identifying potential roadblocks and addressing them preemptively.
- Handled escalated claims-related issues professionally, working diligently towards resolution while maintaining strong relationships with both clients and providers alike.
- Ensured compliance with all applicable regulations by maintaining strict adherence to HIPAA guidelines and company protocols when handling sensitive patient information.
CareFirst Of Maryland Owings Mills, MD
Customer Service Advocate III
04.2014 - 03.2021
Job overview
- Streamlined organizational processes by identifying inefficiencies and implementing effective solutions.
- Provided exemplary customer service through timely communication, empathetic listening, and comprehensive issue resolution.
- Managed high volumes of incoming emails while maintaining professional tone and attention to detail in responses.
- Effectively communicated complicated health insurance concepts in an easily digestible manner for members.
ATTBaltimore, MD
Sales Support Representative
09.2010 - 07.2014
Job overview
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Implemented inventory control measures, reducing stock discrepancies and optimizing warehouse operations.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Verizon WirelessHanover, MD
Business Support Coordinator
04.2006 - 04.2010
Job overview
- Established trust with customers through transparent pricing structures that prioritized long-term value over short-term gains.
- Managed high-stress situations with professionalism and empathy, maintaining positive customer relationships under challenging circumstances.
- Boosted sales by upselling products and services tailored to individual customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Participated in ongoing training sessions for continuous professional development and improved skills.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
Education
Capella UniversityMinneapolis, MN
Bachelor of Science from Psychology Pre-Counseling
08.2023 - Current
University Overview
Bowie State UniversityBowie, MD
Bachelor of Arts from Communications
08.2002 - 05.2005
University Overview
Skills
Conflict Resolution
undefinedTimeline
Long-Term Substitute Teacher
Kelly Educational Services
01.2024 - Current
Capella University
Bachelor of Science from Psychology Pre-Counseling
08.2023 - Current
Claims Processor - Federal Employee Program
CareFirst Bluegrass BlueShield
03.2021 - 02.2024
Freelance Multimedia
Owner Operator Independent
04.2015 - Current
Customer Service Advocate III
CareFirst Of Maryland
04.2014 - 03.2021
Sales Support Representative
ATT
09.2010 - 07.2014
Business Support Coordinator
Verizon Wireless
04.2006 - 04.2010
Bowie State University
Bachelor of Arts from Communications
08.2002 - 05.2005
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