Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Cherita Roach

Cherita Roach

Independent Contractor
College Park,GA

Summary

Seeking a position within a competitive, well-organized company that will provide an opportunity to utilize my skills and impact the growth of the agency with profitable results. I have 29 years of experience, including as an Property Manager, Customer Service Representative, Data Entry, Administrative Material Handler, Material Handler, Crew Leader in industries including Business Services, National Security and International Affairs and Miscellaneous Manufacturing Industries. Most recently, I have been working as an Independent Contractor. I have a proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. I possess excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. I am a very detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work History

Independent Contractor

Cherita Roach
Atlanta, GA
09.2018 - Current
  • Collaborated closely with clients to better understand entire project scope.
  • Managed day-to-day operations of consulting business, which required such tasks as shopping for customers and delivering customer orders.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Negotiated fees and contracts to reach mutually beneficial agreements with clients.
  • Collaborated with clients to define project requirements and deliverables.
  • Managed day-to-day operations of consulting business, which required such tasks as shopping for customers and delivering customer orders.

Property Manager

Sage PMI Corp
Atlanta, GA
04.2022 - 10.2022
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Administered operations to handle needs of more than 1,000 tenants across 515 property units.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Collected and maintained careful records of rental payments and payment dates.

Delivery Courier

Amazon
Atlanta, GA
04.2019 - 12.2021
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified package information to check for accuracy and completeness.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Utilized GPS navigation systems to navigate faster routes.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.

Administrative Material Handler

Textron Specialized Vehicles
Kennesaw, GA
02.2017 - 08.2018
  • Consistently demonstrates and incorporates principals of safety for self and others into daily activities
  • Attends required safety training and participates in emergency drills and exercises
  • Enters daily transactions in the related software on a daily basis
  • Prints, sorts, and arrange work order pick sheets for material handler team
  • Cycle Count Inventory
  • Submit daily status report emails
  • Develops and maintains a clean, safe working environment for self and co-workers and ensures participation in Goodwill safety programs
  • Consistently maintains acceptable level of productivity
  • Requires punctual and regular attendance
  • Time away from work is approved and taken in accordance with established policies
  • Performs other duties as assigned that would lead to successful operation of department, team and/or mission
  • Help maintain inventory
  • Microsoft Word, Excel, Email, JD Edwards, Label Machine, Fax, Copy & Scan

Material Handler

Chartwell Staffing Solutions
Hiram, GA
07.2016 - 02.2017
  • Assist in reviewing pick sheets based on customer orders and then pulling the right products for each order
  • Operates pallet jacks and forklifts as and when needed
  • Requires punctual and regular attendance
  • Time away from work is approved and taken in accordance with established policies
  • Support in distribution by timely picking, wrapping, packing and loading of ordered material for clients
  • Maintains the workplace and warehouse in a neat, clean and orderly condition
  • Delivers excellent customer service at all times with both external and internal customers and works with a diverse population group
  • Consistently demonstrates and incorporates principals of safety for self and others into daily activities
  • Attends required safety training and participates in emergency drills and exercises

Crew Leader

Flagger Force
King of Prussia, PA
06.2015 - 06.2016
  • Designed and implemented temporary traffic control plans in the field to make the project as safe as possible for my fellow workers, motorists and pedestrians going through the site
  • Able to train flaggers to meet DOT's requirements
  • Read and interpret plans and specifications and implement them in the field
  • Concepts, techniques, and implementation of traffic control plans and techniques for installation and removal
  • Actively involved in designing temporary traffic control in a work zone
  • Able to train flaggers to meet DOT's requirements

Sample Technician / 5S Coordinator

Grayling Industries, INC
Seaford, DE
01.2013 - 07.2014
  • Interpreted engineering drawings, schematic diagrams, or formulas and confer with management or engineering staff to determine quality and reliability standards
  • Read worker logs, product processing sheets, or specification sheets to verify that records adhere to quality assurance specifications
  • Aided in planning work assignments in accordance with worker performance, machine capacity, production schedules, or anticipated delays
  • Interacted with computers
  • Communicated with Supervisors, Peers, or Subordinates
  • Performed for or worked directly with the public

Custodian / Custodial Lead

Don-Lee Margin
Seaford, DE
03.2010 - 06.2013
  • High end cleaning services for various contracts throughout Delaware
  • Leads and coordinates activities of custodial staff while participating as a working crew member
  • Responsible for training staff in work methods and procedures
  • Inspects all work to maintain quality and appearance
  • Maintain good employee relations and team work
  • Understands and communicates the High level of standards required by companies to maintain a clean and safe work environment
  • Maintains a positive and productive attitude.

Stock Attendant/ Cashier

Marshall's Dept. Store
Rehoboth, DE
03.2004 - 09.2006
  • Manage stock levels of merchandise throughout locations
  • Advise customers by providing information on products
  • Assist customers in making selections by building customer confidence; offering suggestions and opinions
  • Process payments by totaling purchases; processing checks, cash, and store or other credit cards
  • Contribute to team effort by Maintain good employee relations and team work
  • Receiving and storing the delivery of large amounts of stock
  • Consistently generated additional revenue through skilled sales techniques
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Insurance Sales / Customer Service Representative

Muncie Insurance
Seaford, DE
07.2003 - 11.2005
  • Attend meetings & seminars to maintain knowledge of current services as well as learn about new upcoming services
  • Assist individuals, businesses, and families select the best suited polices for their needs
  • Supplied detailed explanation of features, advantages and disadvantages of various policies to promote sale of insurance policies
  • Calculate premiums, establish payment methods, and collect deposits and/or payments
  • Maintain reports and records of insurance policies and records
  • Resolved customer service or billing issues
  • Processes insurance applications.

Education

I hold a Certificate degree in Business Technology -

Vance-Granville Community College and hold
02.2017 - 05.2018

Associate of Applied Science - Human Services

Del Tech Community College
Georgetown, DE
05.2001 -

GED -

Vance-Granville Community College
Kittrell
01.2003 - 06.2003

Business Technology -

Vance-Granville Community College
01.2003 - 06.2003

Skills

Billing, Contract Management, Credit, Customer Relations, Customer Service, Multiline phone, Delivery, Design, Email, Employee Relations, English, Fax, Features, Forklift Operator, Insurance, Inventory Management, JD Edwards, Languages, Meeting Facilitation, Microsoft Excel, Microsoft SharePoint, Microsoft Word, Microsoft Works, Neat, Pick, Policy Analysis, Process Engineering, Psychology, Quality, Quality Control, Read, Receiving, Safety, Sales, Schematic Diagrams, Seminars, Specification, Spreadsheets, Teamwork, Telephone Skillsundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Treat others the way you want to be treated.
The Golden Rule

Timeline

Property Manager

Sage PMI Corp
04.2022 - 10.2022

Delivery Courier

Amazon
04.2019 - 12.2021

Independent Contractor

Cherita Roach
09.2018 - Current

Administrative Material Handler

Textron Specialized Vehicles
02.2017 - 08.2018

I hold a Certificate degree in Business Technology -

Vance-Granville Community College and hold
02.2017 - 05.2018

Material Handler

Chartwell Staffing Solutions
07.2016 - 02.2017

Crew Leader

Flagger Force
06.2015 - 06.2016

Sample Technician / 5S Coordinator

Grayling Industries, INC
01.2013 - 07.2014

Custodian / Custodial Lead

Don-Lee Margin
03.2010 - 06.2013

Stock Attendant/ Cashier

Marshall's Dept. Store
03.2004 - 09.2006

Insurance Sales / Customer Service Representative

Muncie Insurance
07.2003 - 11.2005

GED -

Vance-Granville Community College
01.2003 - 06.2003

Business Technology -

Vance-Granville Community College
01.2003 - 06.2003

Associate of Applied Science - Human Services

Del Tech Community College
05.2001 -

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Cherita RoachIndependent Contractor