Cherita Shotwell-Seay

Determine eligibility for state childcare programs, manage payment assistance cases, and provide customer support.

Eligibility Determination: Interview applicants and review documents to determine initial and continuing eligibility for state child care payment assistance and certificate programs.

Customer Service: Act as a central point of contact for families and child care providers regarding case status, payment tracking, and missing verifications.

Case Management Support: Process provider transfers, manage file updates, and coordinate with field staff to streamline consumer education and enrollments.

Policy Compliance: Maintain up-to-date knowledge of Child Care and Development Fund (CCDF) guidelines, state statutes, and department policies.

• Certify the eligibility of benefit recipients for social services such as Food Stamps, Medicare, and Families First by conducting telephone and face to face interviews.
• Verify information such as citizenship, income, residency, and age by reviewing documentation and applying policies, procedures, rules and regulations governing the determination of eligibility for benefits.
• Compiled, recorded, and evaluated personal and financial data to ensure completeness and accuracy in eligibility determination.
• Determined benefits eligibility, including granting, modifying, denying, or terminating based on program requirements.
• Monitored and tracked over 1,200 cases to ensure accurate caseload management.

• Coordinated delivery of legal correspondence to clients, witnesses, and court officials, ensuring timely communication.
• Provided assistance to paralegals with trial preparation.
• Maintained organized files and records, enhancing accessibility and accuracy for legal proceedings.
• Assisted paralegals in trial preparation, contributing to efficient case management.

• Established and organized administrative records and files for efficient access and compliance.
• Prepared Preliminary Settlement Statements.
• Prepared various legal documents for real estate closings (i.e. Quit Claim Deeds, Affidavits of Heirship, Warranty Deeds, and Power of Attorney).
• Searched public records for transactions such as sales, leases, and assessments.
• Scheduled and confirmed appointments for attorneys, agents, sellers, buyers, and lenders.
• Coordinated and confirmed appointments for attorneys, agents, sellers, buyers, and lenders to ensure smooth transaction processes.

• Examined documentation including mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify properties' legal descriptions, ownership, and restrictions, ensuring compliance and accuracy in transactions.
• Coordinated closing documents to ensure compliance with state and federal regulations.
• Reviewed settlement statements for accuracy, ensuring timely distribution to all parties involved.
• Managed post-closing tasks, streamlining workflows for improved operational efficiency.