Summary
Overview
Work History
Education
Skills
Certification
Safe Serv Certification
Timeline
Generic

Cherita Streater

Durham,NC

Summary

Personable and resolute Customer Service Representative with experience in varies industries. Solid collaborator with upbeat, cheerful outlook and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and purposeful with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Interim Upper School Administrative Assistant

Carolina Friends School
08.2022 - 06.2023
  • Improved operational efficiency with accurate record-keeping of student attendance, grades, and other relevant information.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Coordinated professional development opportunities for faculty members to improve teaching skills and encourage collaboration.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
  • Liaised between clients and vendors and maintained effective lines of communication.

Cashier

Costco
11.2021 - 08.2022
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Restocked and organized merchandise in front lanes.

Intake Specialist

Blue Cross NC
11.2015 - 11.2021
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Streamlined intake systems, resulting in reduced errors and improved speed.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
  • Assessed clients' needs and determined eligibility for intake services.
  • Enhanced office productivity by handling high volume of callers per day.

Supervisor

Aramark
07.2013 - 11.2015
  • Established and enforced clear goals to keep employees working collaboratively
  • Maintained compliance with company policies, objectives, and communication goals.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained database systems to track and analyze operational data.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conducted routine inspections to check quality and compliance with established specifications.

Loan Servicing Specialist

Seterus
04.2014 - 01.2015
  • Conducted thorough reviews of loan applications, ensuring accuracy and compliance with company policies.
  • Enhanced customer satisfaction through timely resolution of loan servicing issues.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Collaborated with cross-functional teams to ensure seamless loan origination and closing processes.

Catering Administrative Assistant

FDY Inc
01.2013 - 07.2013
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Enhanced event organization by streamlining catering processes and implementing efficient administrative systems.
  • Maintained electronic and paper files of contracts and correspondence.
  • Achieved high levels of client satisfaction through consistent attention to detail in event planning and execution.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Assisted with printing, copying and assembling reports.
  • Managed catering orders for seamless execution, ensuring timely delivery and accurate fulfillment of all requests.
  • Liaised between clients and vendors and maintained effective lines of communication.

Administrative Assistant

Duke Tower Condominiums
12.2006 - 10.2012
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed filing system, entered data and completed other clerical tasks.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

No Degree - Hospitality Administration and Management

North Carolina Central University
Durham, NC

No Degree - Restaurant and Culinary Management

The Art Institute of Raleigh/Durham
Durham, NC

Skills

  • Financial records management
  • Data entry
  • Quality assurance policies
  • Remote Office Availability
  • Analytical Thinking
  • Organizational Skills
  • Data Management
  • Multitasking
  • Time Management
  • Customer Service
  • Relationship Building

Certification

Safe SERV 2020-2026

Safe Serv Certification

Verifies that a manager or person in charge has sufficient food safety knowledge to protect the public from foodborne illness.

Timeline

Interim Upper School Administrative Assistant

Carolina Friends School
08.2022 - 06.2023

Cashier

Costco
11.2021 - 08.2022

Intake Specialist

Blue Cross NC
11.2015 - 11.2021

Loan Servicing Specialist

Seterus
04.2014 - 01.2015

Supervisor

Aramark
07.2013 - 11.2015

Catering Administrative Assistant

FDY Inc
01.2013 - 07.2013

Administrative Assistant

Duke Tower Condominiums
12.2006 - 10.2012

No Degree - Hospitality Administration and Management

North Carolina Central University

No Degree - Restaurant and Culinary Management

The Art Institute of Raleigh/Durham

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Cherita Streater