Summary
Overview
Work History
Education
Skills
Timeline
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Cheritta Berry

Hospitality Concierge
Oklahoma City,OK

Summary

Courteous Hospitality Specialist with keen understanding of guest expectations and conflict resolution strategies. Offering ten years of experience in managing day-to-day functions in a Corporate Office. Strong communicator dedicated to providing all employee and guest with highest degree of hospitality.


Overview

10
10
years of professional experience

Work History

Hospitality Assistant

Mach Resources
Oklahoma City , OK
03.2017 - Current
  • Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
  • Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
  • Identified and resolved customer complaints concerning food.
  • Provides constant and excellent service.
  • Develop and communicate standard operating procedures
  • Establish standards for customer service
  • Check supplies and equipment quantity and quality
  • Organize and coordinate people and operations
  • Coordinate healthy nutritious and creative menus to serve and Corporate events.
  • Collaborated with maintenance, housekeeping, and Human resources to resolve request and issues efficiently.
  • Planned and executed more than 15 special events per year

Hospitality Associate/Hospitality Associate/Office Services Assistant

Tapstone Energy
Oklahoma City , OK
11.2014 - 03.2017
  • Answered phone calls and read emails to redirect calls and forward emails to appropriate personnel.
  • Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
  • Used scanner to scan important documents into computer system.
  • Distributed incoming mail from shipments, couriers and postal delivery to various departments within the company.
  • Monitored stock of office supplies to report shortages to management.
  • Operated and used postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Built and maintained professional relationships with catering restaurants.
  • Planned and executed special events weekly.
  • Greeted guests daily and provided information about the company to guest and interest holders.

Hospitality Associate/Catering Administrative Assistant

SandRidge Energy
Oklahoma City, OK
12.2011 - 10.2013
  • Assisted with coordinating events and meetings with Supervisor.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Established administrative work procedures daily.

Education

No Degree - Medical Office Assistance

Oklahoma State University - Oklahoma City
Oklahoma City, OK
10.2008

Skills

  • Complex Problem-Solving
  • Customer Service
  • Verbal and Written Communication
  • Multitasking and Organization
  • Hospitality Management
  • Event Coordination
  • Team Support and Collaboration
  • Inbound and Outbound Calling
  • Front Office Systems
  • Residential Cleaning
  • Proficient in computer software programs

Timeline

Hospitality Assistant

Mach Resources
03.2017 - Current

Hospitality Associate/Hospitality Associate/Office Services Assistant

Tapstone Energy
11.2014 - 03.2017

Hospitality Associate/Catering Administrative Assistant

SandRidge Energy
12.2011 - 10.2013

No Degree - Medical Office Assistance

Oklahoma State University - Oklahoma City

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Cheritta Berry Hospitality Concierge