CHERITY FITZGERALD

• Manage physical security system support to meet service level agreements
• Provide onsite system support post-deployment
• Read blueprints, schematics, and statements of work (SOW)
• Ensuring PITCO build-outs adhere to statement of work (SOW)
• Coordinate with field personnel and engineering team to discuss any potential installation issues
• Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
• Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
• Performed risk analyses to identify appropriate security countermeasures.
• Conducted security audits to identify vulnerabilities.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

• Effectively managed the repair and maintenance of over 700 assets in 7 offsite locations
• Managed relationships with 50+ vendors/suppliers
• Ensure vendors follow all guidelines established by Aerotek
• Audit all invoices submitted for payment against industry standard repair time for accuracy
• Determine method of shipment, utilizing knowledge of shipping procedures, routes, and rates
• Assist, as needed in all shipping functions (i.e., scheduling pickups with shipping companies, processing ServiceNow tickets for shipment, package equipment, and recording shipments in Service Now, etc.)
• Assist, as needed with monthly warehouse audits in ensuring our inventory matches our records in ServiceNow Asset
• Management and accounting have accurate information reconciled as required
• Participate, as needed on RMA Returns and work on the Returned Equipment Queue to ensure equipment is returned and disposed of as needed
• Verify assets are assigned to the correct operating company, division, and office, so accounting has accurate information for new and old assets that are disposed monthly
• Work closely with the Allegis Client and Mobilization team and make sure all equipment is built to needed specifications and quality standards per visible checks and notes in the ServiceNow requests
• Contributes daily to the team effort by accomplishing related results as needed
• Examine outgoing shipments to ensure shipments meet quality specifications.

• Developed and implemented an effective inventory tracking system, resulting in a 20% reduction in discrepancies and a 30% improvement in inventory accuracy.
• Conducted regular audits to monitor stock levels and identify potential issues, leading to a 15% decrease in excess inventory and a 10% increase in on-time deliveries.
• Collaborated with cross-functional teams to forecast demand, streamline procurement processes, and ensure adequate stock levels for critical items, reducing stockouts by 25%.
• Utilized advanced Excel skills to create detailed inventory reports, providing insights into inventory turnover, carrying costs, and reordering points, resulting in more informed decision-making.
• Implemented and maintained safety stock levels, mitigating the impact of unexpected supply chain disruptions and reducing downtime by 15% during peak production periods.
• Trained and mentored new team members on inventory management best practices, enhancing overall team efficiency and cohesion.

• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and resolved hardware and software issues.