Cherity Stephens
Florence,MS
Summary
Attentive Assistant Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Bridgewater Apartments
Brandon, MS
03.2023 - Current
Assistant Property Manager
Bridgewater Apartment Homes
Brandon, MS
03.2023 - Current
- Responsible for the efficient and timely reporting, maintenance, and submission of all administrative forms, files, and reports.
- Responsible for the collection and posting of rent to Yardi.
- Responsible for ensuring an efficient and courteous response to all resident requests. Assist the Property Manager in designing and implementing a resident retention program.
- Respond to site visits or telephone inquiries, conduct site tours, effectively sell to prospects, and lease apartments.
- Work with the Property Manager to direct the efforts of the on-site team to ensure the apartments are ready for move-in and are maintained in a satisfactory manner.
- Responsible for ensuring the efficient day-to-day operations of the property, under the direction of the Property Manager. Able to assume responsibility for the property in the absence of the property manager. Responsibilities include preparing and filing leases, promoting the property, and retaining current tenants.
- Work with Property Manager to direct the efforts of the on-site staff to ensure apartments are ready for move-in and are maintained in a satisfactory manner.
Assistant Manager
Northtown Apartments
Jackson, MS
03.2021 - 03.2023
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Served as a liaison between staff members and senior management personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
Manager
Title Cash
Richland, MS
09.2017 - 03.2021
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
Production Line Technician
Nissan North America, Inc.
Canton, MS
11.2004 - 10.2014
- Maintained and operated equipment on the production line according to safety regulations.
- Ensured quality of finished product met company standards.
- Performed daily maintenance checks on all machinery.
- Recorded data related to production line operations such as time, quantity, and quality metrics.
- Analyzed problems encountered on the production line and implemented corrective action plans.
- Assisted with testing for quality control and corrections.
- Tested products or subassemblies for functionality or quality.
- Reported and documented unsafe conditions and faulty equipment.
Education
High School Diploma -
Satellite High School For Opportunity
Satellite Beach, FL05.1994
Skills
- Recruiting and Interviewing
- Cost Reduction
- Operations Management
- Product and Service Knowledge
- Team Motivation
- Marketing Tactics
- Microsoft Office Expertise
- Google Drive
- Money Handling
Additional Information
- References available upon request
Timeline
Assistant Manager
Bridgewater Apartments
03.2023 - Current
Assistant Property Manager
Bridgewater Apartment Homes
03.2023 - Current
Assistant Manager
Northtown Apartments
03.2021 - 03.2023
Manager
Title Cash
09.2017 - 03.2021
Production Line Technician
Nissan North America, Inc.
11.2004 - 10.2014
High School Diploma -
Satellite High School For Opportunity
Similar Profiles
Bineet KalraBineet Kalra
Leasing Co-ordinator at Werkliv/ University Apartments/ WESTER-LAND ApartmentsLeasing Co-ordinator at Werkliv/ University Apartments/ WESTER-LAND Apartments
Brian PerkinsBrian Perkins
Assembly Line Worker at Bridgewater InteriorsAssembly Line Worker at Bridgewater Interiors
Bryan GreeleyBryan Greeley
Business Development & Project Manager at Bridgewater General ContractingBusiness Development & Project Manager at Bridgewater General Contracting
Beverly AycockBeverly Aycock
Lead Associate/ASM/Manager of Operations at Dollar GeneralLead Associate/ASM/Manager of Operations at Dollar General
Jared LordJared Lord
Project Manager at DIG Creative SolutionsProject Manager at DIG Creative Solutions