Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cherizme Hill

Montgomery,AL

Summary

Dynamic and compassionate professional with extensive experience as a Leasing Consultant at Baypointe Apartments and as an LPN at Sentara Norfolk General Hospital. Excelled in building rapport and delivering customer service excellence, while ensuring compliance with fair housing regulations. Achieved significant improvements in tenant satisfaction and patient care through effective communication and meticulous lease and file management.

Overview

2025
2025
years of professional experience

Work History

Leasing Consultant

Baypointe Apartments
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Distributed and followed up on tenant renewal notices.
  • Developed strong relationships with local businesses, creating partnerships that benefited both parties.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Collaborated with team members to consistently provide a seamless leasing experience for all clients.

LPN

Sentara Norfolk General Hospital
01.2024 - 09.2024
  • Comforted and counseled patients and families throughout care process.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
  • Adhered to treatment plan instructions when administering medications and treatments to patients.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Reduced medication errors by accurately administering medications and diligently verifying patient information.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.

Education

Nursing -

Fortis College
Norfolk, VA
12.2019

Skills

  • Customer service
  • Fair housing regulations
  • Building rapport
  • Fair housing policies
  • Customer service expertise
  • Lease agreements
  • File management
  • Phone and email etiquette
  • Leasing and sales
  • Application processing
  • Telephone and email etiquette
  • Property tours
  • Unit inspection
  • Lease oversight
  • Clear communication
  • Lease renewals

Timeline

LPN

Sentara Norfolk General Hospital
01.2024 - 09.2024

Leasing Consultant

Baypointe Apartments

Nursing -

Fortis College

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Cherizme Hill