Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Cher L. Hope

Cherryville,NC

Summary

Accomplished professional in hospitality and health management, complemented by life coaching certification. Expertise in motivating teams and cultivating a positive workplace culture. Passionate about empowering individuals to enhance self-belief and performance. Strong commitment to integrity and personal development.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Front of House Hospitality Operations Manager

Golden Corral Corporation/Jax llc
01.2024 - Current
  • Directed comprehensive restaurant operations to improve overall performance.
  • Analyzed weekly, period-end, and quarterly sales reports to manage pay versus labor effectively.
  • Coordinated staff schedules for 92 employees to maximize productivity.
  • Implemented safety measures to foster a healthy environment for staff and guests.

General Manager of Operations 1st Assistant

Dollar General
10.2023 - 01.2025
  • Contributed to General Manager by facilitating operational tasks within retail and supermarket environments.
  • Engaged in pioneering development of first roll-out store, setting a benchmark for district's 18 locations.
  • Led community initiative to donate food and selected items, aiding 200 additional families monthly.

On Call Banquet Server/Bartender

Jennifer Temps
09.2021 - Current
  • Delivered white glove dining service by serving food and beverages with enthusiasm. Provided patrons with information to facilitate prompt menu selections. Maintained a welcoming dining atmosphere through positive interactions. Ensured high standards of service quality and customer satisfaction.

Food and Nutrition Manager

Compass/Morrison Hospitality Group (Carolinas Medical Center/Atrium Health)
02.2022 - 12.2023
  • Interfaced with Directors of Dietitians to ensure superior nutritional health from Doctors to patient care.

Safety Coordinator

Catler
09.2017 - 09.2023

Directed thorough strategy for identifying, evaluating, and addressing potential hazards and liabilities within company, maintaining compliance with government regulations, enhancing safe workplace culture, and securing organizational assets within frameworks of open chemicals.

Certified Nursing Assistant and Medication Aide

Wynanih community Healthcare
06.1999 - 12.2019
  • Provided comprehensive assistance for daily living activities for patients in home health.

General Manager of Operations

Family Dollar
01.2017 - 12.2017
  • Conducted key tasks necessary for effective store management until 2017.
  • Streamlined daily operations by optimizing schedules relative to labor needs.
  • Utilized first in, first out inventory methods to improve yield outcomes.

Interim General Manager

KFC/ Taco Bell
10.2013 - 08.2017
  • Actively led operations as General Manager while seeking new leadership.
  • Trained new staff members to optimize productivity across departments.
  • Ensured high food quality through strategic stock rotation methods.

General Manager of Food Service

McDonald's
08.2009 - 12.2013
  • Directed shift operations to ensure superior dining experience and outstanding customer service while maintaining top-tier food quality.
  • Developed and implemented strategic plans to enhance food service efficiency.

Education

High School Diploma - Student

Cherryville High School
Cherryville, NC

Associate of Applied Science - Nursing/Food Dietary Management/Hospitality And To

Cleveland Community College
Shelby, NC

Associate of Science - Human Resources Development

Cleveland Community College
Shelby, NC

Skills

  • Long-term caregiving expertise
  • Client service excellence
  • Sanitation and maintenance skills
  • Leadership in supervision
  • Technical mechanical skills
  • Pharmacy technician experience
  • Quality inspection techniques
  • Production assembly line experience
  • Culinary preparation and safety practices
  • Order fulfillment expertise
  • Forklift operation proficiency
  • Material handling expertise
  • Logistics coordination skills
  • Physical endurance for heavy lifting

Certification

  • ServSafe October 2015 to Present
  • Certified Home Health Aide May 2000 to Present
  • Driver's License
  • Certified Pharmacy Technician (CPhT)
  • Nationally Forklift Certified May 2021 to May 2024
  • Certified Nursing Assistant (CNA) May 2001 to December 2022
  • Assist nurses in any care taking of patients

Additional Information

Confined safety certification OSHA standard

Timeline

Front of House Hospitality Operations Manager

Golden Corral Corporation/Jax llc
01.2024 - Current

General Manager of Operations 1st Assistant

Dollar General
10.2023 - 01.2025

Food and Nutrition Manager

Compass/Morrison Hospitality Group (Carolinas Medical Center/Atrium Health)
02.2022 - 12.2023

On Call Banquet Server/Bartender

Jennifer Temps
09.2021 - Current

Safety Coordinator

Catler
09.2017 - 09.2023

General Manager of Operations

Family Dollar
01.2017 - 12.2017

Interim General Manager

KFC/ Taco Bell
10.2013 - 08.2017

General Manager of Food Service

McDonald's
08.2009 - 12.2013

Certified Nursing Assistant and Medication Aide

Wynanih community Healthcare
06.1999 - 12.2019

High School Diploma - Student

Cherryville High School

Associate of Applied Science - Nursing/Food Dietary Management/Hospitality And To

Cleveland Community College

Associate of Science - Human Resources Development

Cleveland Community College
Cher L. Hope