Cherlanda Sheppard
Detroit,MI
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
17
17
years of professional experience
Work History
Supervisor
Little Caesars Arena
07.2017 - Current
- Supervisor of a team with minimum of 65 associates daily, overseeing both direct and indirect roles, support and drive the ongoing execution of multiple food concession stands, create a culture insisting upon the highest standards, request incoming and outgoing supplies, performance coaching to a team of 50, process and log 10,000+ units per shift, established and adhered to a process of standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
Burlington Coat Factory
06.2021 - 06.2022
- Open and Close retail department store, interview and advance to hire, complete on boarding process, host orientation, e-learning and train 15 employee for new position, maintain and reconcile time cards, submit payroll, perform routine inventory control, balance all tills and maintain alanced secured safe, assist Store Manager with drafting memos, reports, and proposals for corporate, audit inventory and report loss to asset protection/loss prevention.
- Self-motivated, strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Supervisor
Airman Products LLC
05.2014 - 10.2016
- Instruct how to read and translate prints, assemble parts and verify the quality of pneumatic valves, created, implemented, and audit training system, worked with Quality Control Supervisor, developed and executed an effective system to test fully assembled valves, calculate, communicate/dispatch and distribute daily supplies, managed inventory. Managed and trained 10 new hires.
Office Manager
Allstate Insurance
05.2008 - 04.2011
- Process insurance policies, handled insurance claims inquiries, dealt with roughly 30 customer concerns daily, coach team on key training exercises, lead by example, worked as part of a team to ensure client's insurance needs are met. Supervise Administrative Operations: Manage daily office operations, ensuring a smooth workflow and adherence to company policies.
Budget Management: Oversee office budgets, track expenses, and ensure cost efficiency.
Compliance Oversight: Ensure the office complies with state and federal insurance regulations and company policies. - Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Computer Programmer/Work Study
Wayne State University
09.2007 - 05.2008
- Oversaw training of new students, troubleshooting and resolve computer issues, installed Microsoft office and other software, worked independently to create schedules and reports.
- Developed and Tested Code: Assisted in writing and debugging code for academic projects or software solutions.
Maintained Databases: Helped manage and update databases to ensure accurate data storage and retrieval. - Handled 30 incoming call, emails and faxes per day from students.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
Education
Michigan Residential Builders Course -
Michigan School of Real Estate
Bachelor of Arts - Interior Design
Wayne State University
Detroit, MI05.2009
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Strategic Planning
- Complex Problem-Solving
- Staff Development
- Staff Discipline
- Priority management
- Business Development
- Teamwork and Collaboration
Timeline
Supervisor
Burlington Coat Factory
06.2021 - 06.2022
Supervisor
Little Caesars Arena
07.2017 - Current
Supervisor
Airman Products LLC
05.2014 - 10.2016
Office Manager
Allstate Insurance
05.2008 - 04.2011
Computer Programmer/Work Study
Wayne State University
09.2007 - 05.2008
Michigan Residential Builders Course -
Michigan School of Real Estate
Bachelor of Arts - Interior Design
Wayne State University
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