Cherlande Vilmar
Fort Lauderdale,FL
Summary
Certified CNA with a strong passion for helping others. Completed a state-approved CNA training program and passed the certification exam. Eager to learn and grow in a dynamic healthcare environment.
Dynamic leader with proven expertise in team motivation and cash handling, honed across roles at many different companies. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and decision-making skills. Achieved significant improvements in team performance and customer loyalty through effective conflict resolution and positive engagement.
Overview
3
3
years of professional experience
4
4
Certificate
5
5
years of post-secondary education
Work History
Server
Five Star premier residences Senior Living
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
CNA
Boca circle rehabilitation center
08.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Shift Leader
Carrot Express
11.2023 - 06.2024
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Leader in Training
Grain and Berry
09.2023 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Shift Leader
Goji Juicery and Kitchen
10.2022 - 08.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service Cashier
Raw Juce
01.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Customer Service Cashier
Mcdonald’s
03.2022 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Team motivation
Certification
Food handling certification
Certified Nursing assistant certification
CPR certification
BLS
Languages
creole
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL 08.2019 - 06.2023
CNA License - Nursing Assistant
Hollywood Career Institute
Hollywood, FL05.2024
Associate of Arts - Nursing
Atlantic Technical College
Fort Lauderdale 03.2024 - Current
Timeline
Server
Five Star premier residences Senior Living
09.2024 - Current
CNA
Boca circle rehabilitation center
08.2024 - Current
Associate of Arts - Nursing
Atlantic Technical College
03.2024 - Current
Shift Leader
Carrot Express
11.2023 - 06.2024
Shift Leader in Training
Grain and Berry
09.2023 - 03.2024
Shift Leader
Goji Juicery and Kitchen
10.2022 - 08.2023
Customer Service Cashier
Mcdonald’s
03.2022 - 08.2022
Customer Service Cashier
Raw Juce
01.2022 - 05.2023
High School Diploma -
Fort Lauderdale High School
08.2019 - 06.2023
Food handling certification
Certified Nursing assistant certification
CNA License - Nursing Assistant
Hollywood Career Institute
Objective
As a dedicated CNA, my primary objective is to deliver high-quality, patient-centered care that prioritizes physical, emotional, and social well-being. i strive to maintain a safe and supportive environment, collaborating with interdisciplinary teams to ensure comprehensive care. through ongoing education and professional development, I aim to enhance my clinical skills, foster positive relationships with patients and colleagues, and ate for patients' rights and dignity. Ultimately, I aspire to advance my career to specialized certifications, leadership roles, and mentorship, contributing to quality improvement initiatives that elevate patient care and outcomes.
Similar Profiles
Ava Green ReeceAva Green Reece
Private Home Health Care Provider at Five Star Premier ResidencesPrivate Home Health Care Provider at Five Star Premier Residences
Alisha MohammedAlisha Mohammed
Concierge at Five Star Premier Residences Of Pompano BeachConcierge at Five Star Premier Residences Of Pompano Beach
Nael GonzalezNael Gonzalez
WAITER/SERVER at Five Star Premier Residences Of YonkersWAITER/SERVER at Five Star Premier Residences Of Yonkers