Cherlene Jeanbaptiste
Miramar
Summary
Center Manager at Octapharma with expertise in workflow optimization and team leadership. Proven ability in data analysis and compliance enforcement, resulting in enhanced operational efficiency. Experienced in staff training and development, promoting a culture of excellence and continuous improvement.
Overview
10
10
years of professional experience
Work History
Center Manager
Octapharma
Miami Gardens
12.2024 - Current
- Conducted center meetings to communicate goals, celebrate achievements, and identify workflow improvements.
- Managed skilled nurses to ensure optimal donor care during medical verification reactions.
- Analyzed corporate data to assess and enhance production outcomes.
- Collaborated with the management team to optimize workflows and achieve production targets.
- Provided training and motivation while enforcing compliance with company policies.
- Maintained supply levels to ensure uninterrupted production in the center.
- Supported multiple operational areas to improve overall efficiency.
- Ensured compliance with FDA, OSHA, and HIPAA regulations across all center operations.
Office Manager
Aspen Dental
Dania Beach
04.2024 - 09.2024
- Managed daily operations of dental office, including scheduling and accounts receivable for Medicaid, insurance, and private payers to ensure timely billing and accurate balances.
- Supervised front desk and administrative staff, promoting excellent customer service and positive patient experiences.
- Coordinated staff meetings, training sessions, and performance reviews to enhance collaboration and support.
- Developed treatment plans while coding and maintaining patient records to streamline workflows.
- Ensured compliance with company programs and conducted monthly operational reviews for continuous improvement.
- Cultivated relationships with doctors and team members to improve communication and teamwork.
- Monitored office performance metrics, including profit and loss statements, to devise strategies for increased profitability.
- Prepared and led daily huddles to set expectations and optimize patient experience.
Assistant Manager
Grifols
Miami
07.2021 - 05.2024
- Acted as Center Manager during absence, maintaining operational continuity and efficiency.
- Conducted internal audits with the Health Department to ensure compliance with regulations.
- Managed recruitment processes, employee evaluations, payroll, and staff coaching initiatives.
- Analyzed data for weekly, monthly, and quarterly reports, delivering insights for strategic decisions.
- Developed tracking tools for employee hours, attendance, and equipment utilization.
- Presented company advertising strategies through resource gathering and actionable monthly plans.
- Facilitated center meetings to communicate goals, celebrate successes, and improve workflows.
- Created effective tracking and data analysis methods to enhance quality controls.
Quality Training Specialist - Supervisor
CSL Plasma
Miami
04.2016 - 07.2021
- Managed temperature excursion deviations, ensuring compliance with quality standards.
- Conducted over 50 new hire orientations, facilitating effective integration of employees.
- Trained and certified five quality managers, strengthening leadership capabilities within the team.
- Assisted in transition to NextGen systems at sister centers, promoting seamless implementation.
- Supported the opening of new sister centers, enhancing operational readiness.
- Created and completed deviation records, maintaining accurate documentation and resolution.
- Led training sessions for over 20 employees, fostering skill development through one-on-one coaching and group sessions.
- Prepared and hosted audits with CLIA, FDA, FHD, GHA, and internal teams to ensure compliance.
Education
Bachelor's Degree - Health/Health Care Administration/Management
Phoenix University
Phoenix, AZ03-2024
Technical Diploma - Pharmacy Technician/Assistant
Everest Institute
North Miami06-2009
Masters Degree - Healthcare
Phoenix University
Phoenix, AZSkills
- Excel and Microsoft tools
- PowerPoint and Webex
- Data analysis and reporting
- Team management and leadership
- Compliance enforcement and monitoring
- Workflow optimization and efficiency
- Customer relationship management
- Process improvement strategies
- Staff training and development
- Performance metrics tracking
- Problem-solving and conflict resolution
- Time management skills
- Facility management oversight
- Account management strategies
- Operations management and oversight
- Financial reporting accuracy
- Training coordination and onboarding
- Business development initiatives
- Delegation of tasks and responsibilities
Languages
Haitian Creole
Professional
English
Professional
Spanish
Limited
Timeline
Center Manager
Octapharma
12.2024 - Current
Office Manager
Aspen Dental
04.2024 - 09.2024
Assistant Manager
Grifols
07.2021 - 05.2024
Quality Training Specialist - Supervisor
CSL Plasma
04.2016 - 07.2021
Bachelor's Degree - Health/Health Care Administration/Management
Phoenix University
Technical Diploma - Pharmacy Technician/Assistant
Everest Institute
Masters Degree - Healthcare
Phoenix University