CHERLIE BRUTUS
SeaTac
Summary
Professional experience as a home care aide and as a package handler. Recent graduate of home care aide course. Currently pursuing high school diploma with Highline College, as well as enrolled in Customer Service Training with Seattle Goodwill. Able to communicate at an intermediate level in English; fluent in Haitian Creole. Basic computer skills including Microsoft Word. Able to stand for long periods of time and perform physical tasks at a high level. Capable of working independently or on a team. Ability to new skills quickly.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
9
9
years of professional experience
Work History
Home Care Aide
KWA Home Care Services
08.2019 - 10.2021
- Worked as on-call home care aide to assist clients in their private residences
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Helped maintain a clean living space and prepared healthy meals for clients
- Drove clients to stores and assisted them to complete their shopping tasks
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Package Handler
FEDEX
05.2016 - 08.2018
- Used scanner to identify packages and parcels and properly route them to the correct location
- Communicated with supervisors to address any issues
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Communicated with supervisors about delays or other issues with shipments.
Customer Service Call Center Representative
Dispatching LLC
03.2013 - 02.2015
- Maintain a clean and safe work environment
- Assist customer with selecting and locating merchandise
- Completed transactions at register
- Close register at the end of the night and drop cash into safe
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Education
Customer Service Training -
Seattle Goodwill
Burien, WA02.2016
High School Equivalency Classes -
Highline College
Des Moines, WA02.2014
Skills
Fluent: French and Haitian creole
learn new programs quickly
Verbal and written communication
Telephone etiquette
Travel coordination
Data entry
Researching skills
Sorting and labeling
Call forwarding
Skilled in MS office outlook, Microsoft, PowerPoint, and Excel
Customer service
Scheduling
SKILLS
Departmental support
Meeting scheduling
Time management
Business Administration
Office Administration
Self-motivated
Team Leadership
Project management
Document scanning
Materials preparation
Staff development
Strong verbal communication
Timeline
Home Care Aide
KWA Home Care Services
08.2019 - 10.2021
Package Handler
FEDEX
05.2016 - 08.2018
Customer Service Call Center Representative
Dispatching LLC
03.2013 - 02.2015
Customer Service Training -
Seattle Goodwill
High School Equivalency Classes -
Highline College
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