Cherline Destine
Bronx,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
DocGo New York
12.2022 - Current
- Discharge guests from program
- Provide crisis intervention and emotional support to migrants in distress.
- Review & organize internal tracking systems to ensure patient data is Assessments to determine appropriate level of care and intervention required.
- Housing Placement assignment
- Perform facility transfer
- Legal Assistance for immigration services and NYC ID or job training agencies
- Reconnection in or outside USA
- Could you create incident reports?
- Supervised field operations teams to complete projects within established timelines
- Investigated issues and developed practical solutions
- Evaluated performance and progress and made proactive adjustments
- Completed site checks and leveraged computerized applications to document or record findings
- Prepared and submitted reports on job progress and safety conditions to upper management
- Inspected equipment and tools used for safe operation
- Created and implemented plans to maximize efficiency of workers
- Established and enforced safety regulations, procedures, and standards for construction and extraction workers
Administrative Assistant
Central Park physical medicine & rehabilitation
01.2020 - 01.2023
- Recording patient personal information and medical history in Criterion's system
- Creating new accounts and scheduling patients to providers
- Organizing patient flow check schedules and preparing patient charts
- Answering calls and providing pertinent information, including patient education, as directed
- Obtain patient medical records, including lab/X-ray/MRI reports and hospital notes.
- Scanning patient records, faxing paperwork, and filing provider’s documents
- Provided excellent communication with patients through prompt response by answering and directing telephone calls
- Helped ensure every patient knew where to go and what would be done for follow-up and testing.
- Handled Worker’s Compensation, No-Fault, Lien.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Scheduled office meetings and client appointments for staff teams
- Assisted coworkers and staff members with particular tasks daily
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Established administrative work procedures to track staff's daily tasks
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
Home Health Aide
Sunnyside Home Care Project Inc
08.2017 - 12.2019
- Care for over one geriatric or intellectual developmental young adult and teen in their home
- Assist them with daily activities
- Help over one patient with personal care
- Organized creative activities for emotional support
- Accompanied to doctor appointments while securing their safety.
Clinical Medical Assistant Internship
Essen Health
02.2019 - 03.2019
- Upload over one hundred patients documenting
- Took vital signs
- Performed blood draw
- Performed EKG
- Recording patient personal information
- Update medical history in Clinical Works system
- Scheduling patient
- Creating account for new patient
- Answering calls.
Front Desk Clerk
Hyatt French Quarter
04.2016 - 01.2017
- Customer service
- Greet and assist guest
- Provide upkeep to lobby
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins, and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Restock all supplies
- Periodically checks all lobby restrooms.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Human Services
Metropolitan College of New York
New York, NY07.2026
Associate of Applied Science - Medical Assisting
Mildred Elley
Albany, NY07.2019
Skills
- PC Proficiency
- Document Retrieval
- Workers' Compensation Knowledge
- Report Analysis
- Employee Training
- Advanced MS Office Suite Knowledge
- Customer Service
- Data Entry Documentation
- Healthcare Common Procedure Coding System (HCPCS)
- Insurance Eligibility Verifications
- Administrative Support
- Phone Call Answering
- Microsoft Office
- Time Management
- Filing
Certification
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
- NCET - ECG Technician
- First Aid/CPR Certified
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Assistant
DocGo New York
12.2022 - Current
Administrative Assistant
Central Park physical medicine & rehabilitation
01.2020 - 01.2023
Clinical Medical Assistant Internship
Essen Health
02.2019 - 03.2019
Home Health Aide
Sunnyside Home Care Project Inc
08.2017 - 12.2019
Front Desk Clerk
Hyatt French Quarter
04.2016 - 01.2017
Bachelor of Science - Human Services
Metropolitan College of New York
Associate of Applied Science - Medical Assisting
Mildred Elley
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
- NCET - ECG Technician
- First Aid/CPR Certified
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