Cherlyn Covington
Hope Mills,NC
Summary
Dedicated Transit Operator with expertise in daily operations and safety compliance. Proficient in route management and navigation systems, ensuring efficiency and punctuality. Skilled in troubleshooting minor vehicle issues, contributing to operational reliability. Committed to enhancing rider satisfaction through effective communication and courteous service.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Transit Operator I
City of Fayetteville
Hope Mills, North Carolina
03.2026 - Current
- Operated transit vehicles safely across designated routes.
- Ensured passenger comfort and safety during transportation.
- Conducted pre-trip inspections to maintain vehicle safety standards.
- Assisted passengers with special needs during boarding and alighting.
- Monitored traffic patterns to optimize route efficiency.
- Reported maintenance issues to ensure vehicle reliability.
- Notified dispatch of any mechanical issues that arose during operation.
- Collaborated with team members to improve service delivery quality.
- Responded quickly to emergency situations such as medical emergencies or hazardous road conditions.
Human Resource Aide
Cumberland County Department Of Social Services
Hope Mills, North Carolina
08.2015 - 03.2026
- Trained new staff on procedures and best practices for client assistance.
- Assisted clients in accessing social services and resources effectively.
- Coordinated transportation arrangements for clients attending appointments.
- Supported caseworkers in managing client files and documentation.
- Participated in team meetings to discuss case updates and strategies.
- Administered first aid and documented incidents.
Tax Preparer
Taxes-r-us
Fayetteville, North Carolina
01.2014 - 04.2020
- Prepared individual and business tax returns accurately and efficiently.
- Reviewed financial documents to ensure compliance with tax regulations.
- Assisted clients in understanding their tax obligations and deductions.
- Utilized tax preparation software to streamline filing processes.
- Maintained organized records of client files and documentation.
- Educated clients about changes in tax laws and policies.
- Completed ongoing training to stay updated on tax regulations and procedures.
- Filed electronically through approved software programs.
- Assisted customers with any questions they had about their taxes or filing status.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
Bus Driver
Cumberland County School System
Fayetteville, NC
08.2002 - 08.2015
- Operated school buses safely across designated routes.
- Ensured student safety during boarding and disembarking.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Conducted pre-trip inspections on vehicles for maintenance needs.
- Adhered to traffic regulations and school policies consistently.
- Managed behavior of students to maintain a positive environment.
- Communicated effectively with parents and school staff regarding schedules.
- Reported any incidents that occurred during route travel to management personnel immediately.
Education
South View High School
Hope Mills, North CarolinaSome College (No Degree) - Criminal Justice
Fayetteville Technical Community College
Fayetteville, NC 08.2006 - 11.2009
Skills
- Vehicle operation
- Safety inspections
- Emergency response
- Route planning
- Passenger assistance
- Attention to detail
- Time management
- Safe driving practices
- Client relations
Timeline
Transit Operator I
City of Fayetteville
03.2026 - Current
Human Resource Aide
Cumberland County Department Of Social Services
08.2015 - 03.2026
Tax Preparer
Taxes-r-us
01.2014 - 04.2020
Some College (No Degree) - Criminal Justice
Fayetteville Technical Community College
08.2006 - 11.2009
Bus Driver
Cumberland County School System
08.2002 - 08.2015
South View High School