Cherlyn Jeppesen
Puyallup,WA
Summary
Highly motivated, dynamic Portfolio Manager with extensive experience. Accomplished leader with administration and project management skills. Repeatedly recognized for outstanding performance, exceeding goals, and generating revenue. Passionate & creative problem solver with the ability to resolve complicated issues with logical solutions. A talent for cultivating and mentoring top-performing teams while encouraging growth.
Overview
12
12
years of professional experience
Work History
Portfolio Manager
GRE-M
12.2021 - Current
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Facilitated portfolio performance review and implemented new strategies.
- Developed and implemented marketing strategies to increase occupancy rates.
- Coordinated with legal counsel to reduce portfolio delinquency.
- Supported operations to handle needs of more than 50 employees across 11 buildings comprised of 2151 units.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Community Manager
GRE-M
07.2020 - 10.2021
- Showed perseverance under pressure while motivating a team to exceed leasing goals, rent growth and quickly resolve sensitive resident issues.
- Collaborated with Construction, Marketing, IMP & on-site team during construction & lease up while adapting to economical changes.
- Developed long-lasting partnerships with local leaders, KPD Community Liaison teams and local businesses with active engagement & exemplary communication.
- Developed marketing content such as Instagram, Facebook, promotional materials, outreach marketing and advertisements for social media. Brought in Seattle PI being our most successful ILS.
- Participated in the sale of a new development which hosted 365 units selling the community at the highest sale in real estate in the city of Kent.
Community Manager
GRE-M
09.2019 - 07.2020
- Strategically planned and implemented marketing campaigns to increase occupancy from 70% to stabilization.
- Managed increased leasing velocity while focusing on renewal exposure.
- Evaluated property conditions and recommended improvements in preparation for sale.
- Was adaptable during the office closures & implemented a virtual experience.
- Oversaw 4-person team with effective morale-building strategies, and motivational coaching on established practices during the onset of COVID-19.
Community Manager
GRE-M
02.2019 - 09.2019
- Oversaw 8 person team with effective morale-building strategies, structured training and motivational coaching on established practices, standards and requirements which increased performance.
- Organize and participate in events to build community and boost brand awareness
- Reduced expenses by analyzing financial needs of community and enlisted revised contracts with reduced pricing.
- Increased occupancy from 70% to stabilization for a 392 unit community in 8 months.
- .Focused on resident retention, with a fierce focus on renewals and rent collections.
Community Manager
GRE-M
02.2017 - 02.2019
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct an 8 person team.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Introduced effective emergency resolutions and managed special projects.
- Improved processes through expense management.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Managed community within established cost constraints.
Community Manager
Pinnacle, American Management
05.2015 - 02.2017
- Maintained higher than budgeted occupancy while completing interior unit renovations and full plumbing replacements.
- Successfully managed $850,000 worth of capital projects including siding replacement, window replacements, plumbing renovations, interior unit renovations, deck replacements, roof replacements, parking lot repairs and signage package.
- Received recognition for community of the year under 150 units.
- Completed all annual budgeted capital items on time and submitted timely invoices.
- Harbored professional yet personal relationships with residents creating a strong sense of community.
Community Manager
Pinnacle, American Management
06.2012 - 05.2015
- Responsible for managing a multi-site portfolio and completed an 80 unit renovation.
- Managed sub-contractors for capital projects including interior renovations, roof replacements, deck replacements, exterior paint, landscaping, amenities and re-branding the community.
- Analyzed advertising campaign performance metrics including return on investment and leads to rentals.
- Built relationships with city agencies to improve on rental collection through assisted rental payments and subsidized rents.
- Worked with ownership to identify, develop and achieve community goals and objectives.
- Wrote clear and concise owner's reports based on findings through quarterly financial statements.
Skills
- Team Leadership & Training
- Renovation Supervision
- Contract Negotiation
- Cash Control & Collections
- Social Media & Communications
- Resident Relations
- Fair Housing
- Budget Development & Forecasting
- Financial Reporting
- Vendor Management
- Brand Awareness & Promotion
- Problem-solving Skills
- Conflict Resolution
- Income and Expense Management
Timeline
Portfolio Manager
GRE-M
12.2021 - Current
Community Manager
GRE-M
07.2020 - 10.2021
Community Manager
GRE-M
09.2019 - 07.2020
Community Manager
GRE-M
02.2019 - 09.2019
Community Manager
GRE-M
02.2017 - 02.2019
Community Manager
Pinnacle, American Management
05.2015 - 02.2017
Community Manager
Pinnacle, American Management
06.2012 - 05.2015