Cherlyn May Estacio
Las Vegas
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient confidentiality, patient interaction, medical record management, and office support tasks.
Overview
3
3
years of professional experience
Work History
Front & Back Office MA
Reliance Health and Wellness Solutions
03.2024 - Current
- Primary Care Clinic
- Filipino Owned Clinic, Fluent in Tagalog.
- HIPAA Compliance
- Rooming & Vitals
- IM and SQ Injections
- EKG
- Surgery Clearance
- Medical Records Request
- TELE-HEALTH Scheduling
- Patient Check In and Check Out
- Patient Scheduling
- New Patient Registration/Scheduling
- Insurance Eligibility and Copay Verification
- EHR (Office Ally)
- Confirmation and Reminder Appointment Calls/Text.
- Lab Work Orders/Mobile Home Drawn Labs
- Patient Referrals
- Prior Authorizations
- Medication Refill Request and New Prescription Ordering
Medical Assistant
WHASN Meadows Womens Center
09.2023 - 10.2023
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Prepared treatment rooms for patient examinations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted back office patient processes to reduce office wait times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Documented notes during patient visits.
- Completed day-to-day duties accurately and efficiently.
Patient Services Front Desk M.A.
Nevada Comprehensive Pain Center
03.2023 - 03.2023
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific providers.
- Delivered support to medical staff in completion of patient paperwork.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used AdvancedMD to schedule appointments.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Assisted patients in filling out check-in and payment paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Entered patient demographic and insurance data into electronic medical record system.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved billing inquiries and disputes in timely fashion.
- Answered incoming calls, scheduled appointments and filed medical records.
- Scheduled, coordinated and confirmed appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Offered simple, clear explanations to help patients and families understand new patient referral policies and procedures.
- Maintained confidentiality of sensitive data to protect patient and company information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Facilitated communication between patients and various departments and staff.
- Handled incoming package and mail deliveries, working with vendors.
- Followed document protocols to safeguard confidentiality of patient records.
- Took copayments and compiled daily financial records.
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Externship/Shadowing Student
Red Rock Family Clinic
10.2021 - 12.2021
- Obtained patient medical history, medication information, symptoms and allergies.
- Collected histories, vitals and current complaints via patient interviews.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained accurate medical histories from patients, highlighting critical information.
- Submitted prescriptions to pharmacy via phone or fax. •Verified appropriate lab couriers picked up collected lab specimens.
- Report significant information and changes in patient condition to primary doctor.
- Taught patients about medications, procedures and care plan instructions.
- Maintained detailed records of test results by entering data and patient information into computer.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Implemented care and efficiency improvements to support and enhance office operations.
Education
High School Diploma -
Excel High School
02.2022
Diploma - Medical Assistant
United Education Institute
12-2021
Skills
- Front & Back Office MA
- Primary Care
- OB/GYN Procedures
- Clerical duties
- HIPAA Compliance
- BLS Certified
- AdvancedMD, ChartLogic, ProFusion, Office Ally EMR System
- Medical Terminology & Pharmacology
- Patient Identification
- Insurance Eligibility/Verification
- Appointment Scheduling
- New Patient Intake
- Check In/Out
- Vital Signs
- Updating Medical Records
- Patient Referrals
- Reminder Calls
- Medical Information Collection
- Collecting Patient Co-pay
- Prescription Refill/Request
- Patient Preparation & Assistance
- Cleaning & Organizing
- Strong Telephone Etiquette
- Payment Collection
- Specimens Collection and Processing
Languages
Tagalog
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front & Back Office MA
Reliance Health and Wellness Solutions
03.2024 - Current
Medical Assistant
WHASN Meadows Womens Center
09.2023 - 10.2023
Patient Services Front Desk M.A.
Nevada Comprehensive Pain Center
03.2023 - 03.2023
Externship/Shadowing Student
Red Rock Family Clinic
10.2021 - 12.2021
High School Diploma -
Excel High School
Diploma - Medical Assistant
United Education Institute