Provided steady leadership and oversight for a CES Housing Navigation
team supporting youth experiencing housing instability, grounding the
work in care, dignity, and relationship-based practice.
• Held responsibility for guiding team workflow, priorities, and
communication while creating space for collaboration, reflection, and
shared problem-solving.
• Worked in close partnership with housing navigators, clinical staff,
youth care specialists, and county partners to ensure services were
coordinated, responsive, and aligned with both system requirements
and youth-identified needs.
• Fostered strong working relationships with Connect LA teams, Youth
Centers, and Service Planning Area (SPA) 4 partners to support
thoughtful housing matching, referrals, and transitions.
• Maintained intentional, ongoing communication with the SPA 4 Youth
CES Matcher regarding program capacity and openings, supporting
timely and equitable enrollment.
• Participated in CES case conferencing and interagency meetings with
a focus on collaboration, transparency, and collective accountability for
youth outcomes.
• Supported staff in navigating complex systems by offering guidance,
clarity, and emotional support, recognizing the relational labor required
in housing navigation work.
• Ensured accurate and consistent HMIS documentation, emphasizing
case notes with integrity while tracking goals, action steps, and
progress toward CES and care coordination outcomes.
• Centered trust-building with youth and partners alike, contributing to
a network of care rooted in mutual respect, shared responsibility, and
long-term stability
Program Coordinator
Los Angeles LGBT Center
Los Angeles, CA
06.2023 - Current
As a Program Coordinator, I collaborate intentionally with Youth Care Specialists, the Clinical Team, and community partners to design and implement targeted strategies that foster connections to youth-specific interests and joys. This approach ensures a holistic and supportive framework for their development, well-being, and personal growth. I engage directly with youth to understand their individual goals and interests, using this insight to identify and organize events and activities that align with their passions and aspirations. Through partnerships with local organizations, I ensure access to valuable resources and opportunities, fostering an environment that encourages personal growth, empowerment, and community engagement. My role emphasizes building trust and providing a safe, supportive space for youth to thrive, while fostering positive relationships with community stakeholders to create a network of care and opportunity.
Collaborate closely with the Connect LA Teams in Los Angeles, at the Youth Center, and Los Angeles County Service Planning Area (SPA) 4 to assess the needs of youth enrolled in the program, and identify appropriate interventions for their successful transition and stability.
Proactively inform the SPA 4 Youth CES Matcher of any program openings, ensuring timely and consistent communication to facilitate appropriate enrollments. Collaborate with CES housing teams to streamline enrollment and support for future participants.
Engage in internal and SPA-based CES Case Conferencing meetings to identify eligible participants, share information, and coordinate the most effective services for youth in need.
Regularly record and update participant goals, action steps, and progress towards their CLA goals in HMIS, ensuring accurate documentation and tracking of each youth’s journey.
Housing Coordinator|
Los Angeles LGBT Center
Los Angeles, CA
10.2019 - 06.2023
·As a Housing Coordinator, I assist Case Management teams in finding suitable housing for participants who are ready to lease. This includes identifying permanent housing options such as Section 8 and affordable market-rate housing throughout LA County.
Actively engage with property management companies, building relationships and staying informed about the latest housing market trends and rates to ensure housing programs can offer effective solutions.
Strong understanding of the surrounding cities and the cost of living, which allows me to match housing options with participants’ income levels, access to community support, and other essential factors like transportation. I also provide support to landlords by connecting them with case managers to ensure a smooth transition for program participants.
Housing Navigator
Los Angeles LGBT Center
Los Angeles, CA
02.2016 - 10.2019
Provide support to Case Management team and as primary point support staff for youth as they prepare for a successful experience in attaining and/or maintaining tenancy in permanent housing through planning and crisis intervention. Develop a partnership with youth to identify appropriate permanent housing options such as subsidized housing Section 8, Shelter Plus Care, VASH, permanent supportive housing, affordable and market rate housing, and family reunification. Services also include providing linkage to resources such as Social Security, Medi-Cal, DPSS, and community resources.
Conduct Housing Navigation activities for members accessing housing through the Coordinated Entry System (CES). Document service reports using HMIS. Housing Navigation provides follow-up and retention services and provides back-up documentation in client’s file.
Serve as part of a team in delivering services to clients using the housing first model, trauma informed, and harm reduction model.
Case Manager III
Los Angeles LGBT Center
Los Angeles, CA
06.2013 - 02.2016
Provide individual service coordination and supportive services to assist members/residents in short term and long-term care plans in a diverse setting.
Prepare monthly reports in accurate fashion. Maintain complete and accurate files on all members/residents and document all services utilizing Youth Services ETO data base software. Maintain required documentation and case notes through the HMIS system. Update membership/resident information to ensure integrity of member records.
Provide appropriate referrals and serve as an advocate for clients with other agencies. Participate in implementation and facilitation of group development for youth, participate in the implementation of social recreational activities for member/residents.
Youth Advocate
Los Angeles LGBT Center
Los Angeles, CA
04.2009 - 06.2013
Provided direct supervision to Transitional Living Program residents ages 18-24.
Maintained accurate shift documentation and communication with case managers and other youth advocates daily.
Assisted the Youth Management in the coordination of Youth volunteer efforts; assist the Youth Management with the establishment and maintenance of the Transitional Living Shelter.
Summary
As a creative and intentional Coodinator with extensive experience in case management and housing navigation, I am committed to fostering an organized and efficient workflow that prioritizes care for growth and development. With a strong background in youth services, I excel at linking clients & staff to essential resources, including access to CES housing opportunities. I have a proven track record of cultivating strong relationships with community partners and leveraging those connections to enhance service delivery. Experienced in care coordination and facilitating meetings, I am dedicated to empowering teams through collaborative efforts, ensuring that both staff and clients receive the support needed to thrive. My leadership is rooted in a commitment to continuous improvement, building a supportive and growth-oriented environment for all involved.
Overview
17
17
years of professional experience
Education
No Degree - Early Childhood Education And Care
Long Beach City College
Long Beach, CA
Skills
Knowledge of Program-Specific Policies and Regulations
Team Collaboration and Leadership
Experience in mentoring & coaching team members
Creative thinking to find solutions for challenges
Organized in managing resources, schedules, and workflows
Proactive mindset
Problem-Solving
Conflict Resolution
Community Engagement & Networking
Cultural Competency
Training and Certification
10/11/2024 Enhancing Your Supervisory and Leadership Skills
03/15/2024 Developing and Enhancing Leadership Skills
03/05/2024 Problem Solving training
01/09/2024 CES informational
12/27/2023 Supervision Strategies and Building a Positive Program Culture to Retain Quality Staff
MEDICAL FIELD SITE SUPERVISOR at MOH-NATIONAL TUBERCULOSIS LEPROSY AND LUNG DISEASESMEDICAL FIELD SITE SUPERVISOR at MOH-NATIONAL TUBERCULOSIS LEPROSY AND LUNG DISEASES