Summary
Overview
Work History
Education
Skills
Timeline
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Chermaine Galimore

Clarkston,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Beyond Finance
01.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • troubleshoot
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Billing Collections

CareCentrix
01.2021 - 10.2023
  • Streamlined billing processes for increased efficiency and accuracy in invoice generation.
  • Regularly monitored accounts receivable aging reports, identifying trends that informed future collections strategies.
  • Reduced delinquency rates by implementing effective billing and collections strategies.
  • Provided ongoing training and support to team members, fostering an environment conducive to continuous improvement within the Billing/Collections department.
  • Increased payment rates by implementing targeted collections campaigns for high-risk accounts.
  • Worked closely with sales representatives to communicate credit decisions and secure necessary documentation for new client setup or adjustments to existing agreements.

Nutrition Assistant

Drew Charter School
08.2022 - 09.2023
  • Perform cooking preparation, and/or cashiering duties
  • Use basic mathematics in handling student and adult accounts and maintain related records
  • Understanding Federal State and local school nutrition program regulations
  • Demonstrate knowledge of meal pattern requirements for a reimbursable meal
  • Responsible for the preparation and serving of the food, as assigned by the manager, following proper meal standards, written standardized recipes and instructions and portion control methods
  • Responsible for cleaning serving lines
  • Interact with each child on daily basis through circle time, center time, snacks, lunchtime
  • Attend staff meetings and serve on committees as required.
  • Increased patient satisfaction through attentive service and timely delivery of meals.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.

Food Service Worker

Northside Hospital
02.2022 - 06.2023
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Concierge

Capitol Concierge
10.2021 - 12.2022
  • Accepting delivers and holding packages for pick up
  • Taking elevator reservations for move in and move out
  • Placing courtesy telephone calls when packages arrive
  • Monitoring surveillance camera
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

Customer Service Representative

Kelly Connect
03.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Coordinating appointments for further troubleshooting & maintenance.
  • Met customer call guidelines for service levels, handle time and productivity.

Call Center Agent, Inbound Sales

Dish Tv
02.2019 - 04.2021
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
  • Assist with placement of orders, refunds, or exchanges/adjustments
  • Update customer information in the customer service database during and after each contact
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Contribute to team effort by impacting the company's bottom line by problem solving and turning frustrated clients into repeat customers
  • Communicate the value of products and share ways for customers to get the most from DISH
  • Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
  • Establish long-term customer relationships
  • Back-to-back phone calls with customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
  • Made average of 80 outbound and inbound calls per day.

Education

Associate Degree - Pharmacy

Atlanta Tech College
Atlanta, CA
05.2023

High School Diploma -

Maynard Jackson High
Atlanta, GA
05.2016

Skills

  • Excellent communication
  • Typing
  • Digital literacy
  • Multitasking
  • Problem solving
  • Scheduling
  • Attention to detail
  • Organization
  • Time management
  • Stress management
  • Payment Processing
  • Professional telephone demeanor
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Beyond Finance
01.2023 - 04.2024

Nutrition Assistant

Drew Charter School
08.2022 - 09.2023

Food Service Worker

Northside Hospital
02.2022 - 06.2023

Concierge

Capitol Concierge
10.2021 - 12.2022

Customer Service Representative

Kelly Connect
03.2021 - 11.2022

Billing Collections

CareCentrix
01.2021 - 10.2023

Call Center Agent, Inbound Sales

Dish Tv
02.2019 - 04.2021

Associate Degree - Pharmacy

Atlanta Tech College

High School Diploma -

Maynard Jackson High

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Chermaine Galimore