CHERMAINE PHILLIPS
Summary
Organized professional with a strong commitment to excellence in service delivery. Proven ability to foster teamwork and lead diverse groups towards achieving common goals. Vision aligns with the core values of the hospitality industry, emphasizing integrity, accountability, and empowerment.
Overview
13
13
years of professional experience
Work History
Resident Services
Cortland
06.2024 - Current
- Addressed resident inquiries with professionalism and urgency to enhance satisfaction.
- Demonstrated strong communication, critical thinking, and multi-tasking abilities.
- Proactively managed a shared workload and supported cross-functional collaboration, processing NTV, Renewal, monitoring resident financial accounts, completing monthly close out and anything else needed to support the communities/residents.
- Prioritized tasks effectively to meet established timelines while embracing innovation.
Leasing Manager
RPM Living
11.2023 - 05.2024
- Developed and executed strategies to maximize occupancy rates and tenant satisfaction.
- Managed lease administration, including drafting agreements and finalizing renewals.
- Conducted market research to assess competitive rental rates and adjust pricing strategies.
- Facilitated open houses and property tours to showcase available units to prospective tenants.
- Enhanced tenant relations through proactive communication and prompt resolution of inquiries.
- Monitored tenant compliance with lease agreements, addressing issues to prevent conflicts.
- Executed marketing campaigns across platforms to increase property visibility and attract residents.
- Collaborated with maintenance teams to resolve tenant maintenance requests effectively.
Assistant Property Manager
Cushman & Wakefield
04.2023 - 11.2023
- Managed tenant relations by addressing inquiries and providing prompt resolutions.
- Coordinated property maintenance activities to ensure timely repairs and upkeep.
- Supported financial reporting through documentation preparation and data analysis.
- Maintained organized records for tenant leases and property documents.
- Conducted property inspections to confirm compliance with safety standards.
- Collaborated with vendors to oversee service delivery and uphold quality standards.
- Executed marketing strategies that promoted occupancy and increased property visibility.
- Facilitated lease administration by tracking renewals and processing applications.
Area Director of Operations
NFC Amenity Management
06.2013 - 09.2022
- Oversaw daily operations of NFC Amenity across multiple communities, ensuring service execution.
- Evaluated operational performance through site visits and assessments of team dynamics.
- Implemented operating standards to enhance service quality across properties.
- Developed and executed staff training programs to improve operational capabilities.
- Monitored resident satisfaction through regular feedback sessions and surveys.
- Collaborated with department heads to align strategies with corporate goals.
- Analyzed financial metrics for informed budgeting and resource allocation decisions.
- Managed recruitment efforts to build a high-performing property management team.
Education
Business operations Management Skills - Coaching, Communication skills, Customer relations, Customer service, Drafting, Employee relations, Event management, Financial, Leadership, Management
Skills
- Coaching and leadership
- Communication skills
- Customer service and relations
- Documentation and drafting
- Event management
- Financial acumen
- Employee relations
Timeline
Resident Services
Cortland
06.2024 - Current
Leasing Manager
RPM Living
11.2023 - 05.2024
Assistant Property Manager
Cushman & Wakefield
04.2023 - 11.2023
Area Director of Operations
NFC Amenity Management
06.2013 - 09.2022