Chermaine Wulff
Maple Valley,WA
Summary
Strategic, dynamic, & transformational nurse leader with exemplary continuous improvement and change management acumen. Directed the application of evidenced-based nursing practices and elevated nursing standards of practice to improve patient care and staff experiences. Leveraged relationships with key stakeholders across various specialties to promote and improve patient flow and patient access across departments. Built a strong and passionate team with clear vision and servant-leader mentality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Nurse Manager, Infusion Center
Valley Medical Center
03.2019 - Current
- Accountability and operational oversight for overall strategic planning, coordination, capital management, budgeting, and delivery of services within the Infusion Center.
- Managed 40+ staff and nursing activities in 32-bed/chair Infusion Center by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Lead successful process improvement initiatives that resulted in increased patient and staff satisfaction scores, quality improvement structure and quality scorecard.
- Integral in Cancer Services achievement of the Commission on Cancer accreditation.
- Operational sponsor in the programmatic project management and expansion of Cancer Services, specifically, the Infusion Center design, build, strategies, workflow improvements, financial planning, budgets, and change management processes.
- Increased growth and capacity in Infusion Center by 7-12% annually by applying strategic planning and continuous improvement practices and successful scheduling optimization initiatives.
- Drastically improved department productivity and throughput by continuous improvement in workflow efficiencies and initiatives.
- Improved department revenue by $250K annually by tightly managing expenses and unnecessary overtime.
- Sustained patient safety and access to care during the COVID pandemic through innovations amidst restrictions.
- Serve as administrative dyad partner with medical director for oncology.
- Recipient of Washington State Coalition Speak Up Award for Patient Safety
- Gold Star Wall of Fame for successful process improvement initiatives
Nurse Manager, Oncology Clinic & Infusion Center
Valley Medical Center
02.2018 - 03.2019
- Operational oversight of outpatient clinical oncology services, including physician practices for medical oncology/gynecological oncology and the Infusion center.
- Responsible for leading strategic tactics and operational development plans for Oncology and Infusion Center, as developed in the overall strategic plan
- Development and oversight of operational budgets and capital budget planning for both departments.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Developed and maintained policies and procedures related to all programmatic certifications and accreditations, as well as hospital-based accreditations.
Asst. Nurse Manager
Valley Medical Center
01.2017 - 01.2018
- Managed day-to-day nursing and operational functions for 15-chair oncology clinic and 28-chair infusion center, ensuring exceptional delivery of care while developing well-rounded nursing teams.
- Interacted effectively with department managers to promptly correct problems and improve services.
- Supervised, and motivated high-quality performance from staff.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Improved patient safety through close monitoring of infection control and quality practices within the department.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Maintained open lines of communication with patients'' families to ensure their needs were met and concerns addressed promptly.
Registered Nurse
Valley Medical Center
04.2015 - 01.2017
Registered Nurse
Highline Medical Center
11.2013 - 01.2017
Registered Nurse
Highline Specialty Center
10.2012 - 02.2013
Manager, West Coast Division
Angela Adams Consulting Co
01.2008 - 04.2010
Manager
Hayward, Tilton, & Rolapp Insurance
09.2002 - 12.2007
Office Manager
Marquesa, Inc.
07.2001 - 08.2002
Education
MBA - Business
Ateneo De Manila University Graduate School of Bus
Manila, PhilippinesMBA - Business
Western Governors University
Salt Lake City, UT06.2026
Bachelor of Science - Nursing
Seattle University
Seattle, WA06.2012
Bachelor of Arts - Behavioral Science
University of Santo Tomas
Manila, Philippines06.1998
Skills
- Direct management experience in diverse clinical settings
- TeamStepps Trainor
- Operations, People, & Project Management
- Team Management
- Staff Development
- Capital and Operational Budgeting
- Quality Improvement
- Strategic Planning
- Strong Communication skills
- Collaboration and ability to lead in matrixed environment
- Resource Management
- Time Management
- Clinical Expertise and Nursing Experience
- Multitasking and Organization
Certification
- Oncology Certified Nurse (OCN), current
- Chemotherapy and Biotherapy certification, current
- First Aid / CPR Certification / BLS Certification, current
- TEAMSTEPPS Master Trainer
- Process Improvement Leader Training
Affiliations
- Puget Sound Oncology Nursing Society, Board President
- BinayTara Foundation, Conference Chair, 2022
- PSONS Symposium Committee Chair, 2017-2021
Poster Presentations
1. Scheduling Optimization in an Outpatient Infusion Center
- Conferences: ONS Congress, Anaheim, CA, 2022; PSONS Symposium, Tacoma, WA, 2021
- Summary: This poster explores innovative scheduling strategies designed to enhance operational efficiency and patient satisfaction in outpatient infusion centers. The focus is on optimizing appointment times, reducing wait times, and improving resource utilization to better meet patient needs.
2. Ensuring Patients' Access to Quality Care during the Pandemic: An Enhanced Prechemo Therapy Education via Telehealth by Oncology Nurses in the Infusion Center
- Conferences: PSONS Symposium, Tacoma, WA, 2020; ONS Congress, Anaheim, CA, 2022
- Summary: This presentation addresses how oncology nurses adapted prechemotherapy education to a telehealth format during the COVID-19 pandemic. The poster highlights the methods used to maintain high-quality patient education and support while adhering to social distancing guidelines and ensuring continuity of care.
Languages
English
Bilingual or Proficient (C2)
Accomplishments
- Recipient of Washington State Coalition Speak Up Award for Patient Safety
- Gold Star Wall of Fame for successful process improvement initiatives
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
EPIC
MICROSOFT
Visio
Quote
"Success is not final, failure is not fatal, it is the courage to continue that counts"
Winston Churchill
Timeline
Nurse Manager, Infusion Center
Valley Medical Center
03.2019 - Current
Nurse Manager, Oncology Clinic & Infusion Center
Valley Medical Center
02.2018 - 03.2019
Asst. Nurse Manager
Valley Medical Center
01.2017 - 01.2018
Registered Nurse
Valley Medical Center
04.2015 - 01.2017
Registered Nurse
Highline Medical Center
11.2013 - 01.2017
Registered Nurse
Highline Specialty Center
10.2012 - 02.2013
Manager, West Coast Division
Angela Adams Consulting Co
01.2008 - 04.2010
Manager
Hayward, Tilton, & Rolapp Insurance
09.2002 - 12.2007
Office Manager
Marquesa, Inc.
07.2001 - 08.2002
MBA - Business
Ateneo De Manila University Graduate School of Bus
MBA - Business
Western Governors University
Bachelor of Science - Nursing
Seattle University
Bachelor of Arts - Behavioral Science
University of Santo Tomas
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