Chermney Payne
Alexander City,AL
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, scheduling, and procurement processing with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
16
16
years of professional experience
Work History
Employment Security Representative
State of Alabama Department of Labor
Montgomery , AL
01.2024 - Current
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Identified fraud cases through detailed examination of claimant's documents.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Advised claimants about their rights under the applicable state law.
- Provided guidance and assistance to claimants in completing applications.
- Prepared reports detailing the number of individuals filing new claims or receiving benefits each month.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained positive working relationship with fellow staff and management.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Reviewed and verified accuracy of submitted documents.
Administrative Assistant II
Auburn University
Auburn, AL
01.2023 - 01.2024
- Facilitated communication between different departments within the organization.
- Handled incoming calls and directed callers to appropriate department or employee.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Procurement card transactions and documentation.
- Developed and maintained filing systems for confidential documents and records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Processed invoices for payment using accounting software applications.
- Maintained inventory of office supplies and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Ensured compliance with government regulations related to student data privacy and security.
- Assisted students with registration, course selection, and academic advising.
- Kronos/Timekeeping
Check-in/out Clerk
Pediatric Associates
Alexander City, AL
05.2017 - 10.2022
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Inventoried and ordered materials, supplies and services.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Checked patients in and out.
- Updated demographic information.
- Collected copays and balances.
School/District Secretary
Alexander City Board of Education
Alexander City, AL
08.2018 - 10.2021
- Acted as liaison between teachers, parents, students, administrators, vendors, community organizations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered phone calls and directed inquiries to appropriate personnel.
- Maintained confidential files and records for the district office.
- Organized and scheduled meetings, conferences, and travel arrangements for staff members.
- Processed purchase orders for supplies and services related to district operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained inventory of office supplies and placed orders when necessary.
- Greeted visitors upon entry into the building and answered any questions they had regarding their visit.
- Enforced safety regulations throughout the premises in order to ensure a secure environment.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided administrative support to the district superintendent and school board members.
- Created spreadsheets using Microsoft Excel to track budget data.
- Monitored the attendance of students and recorded it accordingly.
Office Manager
Security Finance, Financial Services
Alexander City, AL
12.2008 - 03.2017
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with applicable laws regarding employment practices.
- Approved or denied credit.
- Prepared taxes.
- Cash handling.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Assisted in developing budgets for departmental expenses.
- Supervised staff members, organized schedules and delegated tasks.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained confidential records relating to personnel matters.
Education
Bachelor of Science - Human Services/Minor Case Management
Troy University
Troy, AL12-2022
Associate of Applied Science - Computer Science
Central Alabama Community College
Alexander City, AL05-2004
Skills
- Customer service
- Problem solver
- Procurement transactions
- Invoice and billing
- Report and records
- Public and interpersonal communication
- Oral and written communication
- Confidentiality
- Office equipment
- Microsoft Office
- Organizational skills
References
References available upon request.
Timeline
Employment Security Representative
State of Alabama Department of Labor
01.2024 - Current
Administrative Assistant II
Auburn University
01.2023 - 01.2024
School/District Secretary
Alexander City Board of Education
08.2018 - 10.2021
Check-in/out Clerk
Pediatric Associates
05.2017 - 10.2022
Office Manager
Security Finance, Financial Services
12.2008 - 03.2017
Bachelor of Science - Human Services/Minor Case Management
Troy University
Associate of Applied Science - Computer Science
Central Alabama Community College
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