Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Assessments
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Chermyra Martin

Warrensville Heights,OH

Summary

Professional with proven track record in fostering strong client relationships and delivering exceptional service. Known for ability to drive client satisfaction and loyalty through attentive communication and customized solutions. Highly collaborative and results-focused, with reputation for adaptability and reliability. Skilled in conflict resolution and strategic planning to meet evolving client needs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales and Service Leader

Sephora USA
10.2022 - Current
  • Developed high-performing sales team through effective coaching, mentoring, and performance management.
  • Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
  • Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
  • Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
  • Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
  • Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
  • Championed a customer-centric culture within organization, fostering a positive work environment that prioritized client satisfaction.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Store Manager

Starbucks
08.2013 - 10.2022
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.

Manager

Subway
04.2009 - 08.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Maple Heights High School
Maple Heights, OH
06.2007

Business Administration

Cleveland State University
Cleveland, OH
08.2008

Skills

  • Advanced Microsoft Office and POS
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Cash management
  • Store merchandising
  • Shift scheduling
  • Goals and performance
  • Team motivation
  • Recruiting and hiring
  • Policies and procedures
  • Sales expertise
  • Employee scheduling
  • Documentation and reporting
  • Strategic thinker
  • Bank and safe deposits
  • Strategic planning
  • Delegating work
  • Marketing and promotions
  • Special events

Accomplishments

  • Increased sales by 150% by coaching department managers on new merchandising standards.
  • Supervised team of 13 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Thirteen week Supervisor Training
  • May 2021 to Present
  • Learned affective and proper leadership skills by law.

Languages

English

Timeline

Sales and Service Leader

Sephora USA
10.2022 - Current

Store Manager

Starbucks
08.2013 - 10.2022

Manager

Subway
04.2009 - 08.2013

High School Diploma -

Maple Heights High School

Business Administration

Cleveland State University

Assessments

  • Supervisory Skills: Motivating & Assessing Employees — Highly Proficient
  • August 2020
  • Motivating others to achieve objectives and identifying improvements or corrective actions.
  • Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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