Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHERNETTA ABBOTT

Baltimore,MD

Summary

Self-motivated Administrative professional, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

17
17
years of professional experience

Work History

Administrator

Cintas
02.2023 - 05.2025
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service for both internal and external customers through prompt response times and thorough issue resolution efforts.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Relationship Banker

Bank of America
05.2022 - 02.2023
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Retirement Plan Administrator

T. Rowe Price - Owings Mills, MD
07.2019 - 05.2022
  • Enhanced retirement plan offerings by researching and implementing new strategies to meet client needs.
  • Maintained open lines of communication with clients, providing prompt responses to inquiries and concerns regarding their retirement plans.
  • Proactively stayed abreast of industry trends and legislative changes, ensuring accurate interpretation and timely implementation within client plans.
  • Using, multiple avenues of communication to respond to inquiries promptly with courteous and patient communication.

Collections/customer Service

Pay Pal
02.2016 - 06.2019
  • Work with account holders to come up with solutions to clear past due accounts
  • Use various skip tracing techniques to reach out to customers
  • Answer phone calls, emails, and casework from customers and work to resolve customer queries or pass the information to the most relevant PayPal department so it can be handled appropriately
  • Execute strong communication skills while delivering exceptional customer service

Nordstrom
05.2008 - 02.2016
  • Answer all calls and transfer to correct departments
  • Handle all phone and voicemail issues, make opening and closing announcements
  • Assist the customer service department as needed, create schedules for departments

Education

Some College (No Degree) - Communications

St. Augustine’s College
Raleigh, NC

Skills

  • Excellent communication skills
  • Time Management
  • Strong analytical problem solving skills
  • Self- Motivator
  • Self- starter
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • First call resolution

Timeline

Administrator

Cintas
02.2023 - 05.2025

Relationship Banker

Bank of America
05.2022 - 02.2023

Retirement Plan Administrator

T. Rowe Price - Owings Mills, MD
07.2019 - 05.2022

Collections/customer Service

Pay Pal
02.2016 - 06.2019

Nordstrom
05.2008 - 02.2016

Some College (No Degree) - Communications

St. Augustine’s College

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