Cherokee Cousins
Denver,CO
Summary
Experienced, motivated, results focused professional with over three years customer service experience along with varied retail, airlines, leadership, sales and administrative experience in both public and private sectors. Great communicator with a positive personality, true problem-solver, remains calm under pressure, and is a team player. Proficient in various software tools such as POS, MS Office Suite and MS Outlook and experience with social media apps such as Facebook, Twitter, and Instagram.
Overview
3
3
years of professional experience
Work History
ICE Retail
Gaylord National Resort & Convention Center
11.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
RAMP AGENT
UNITED AIRLINES
11.2022 - Current
- Loading and unloading aircraft cargo in a safe and efficient manner
- Drive and operates all motorized ground service equipment
- Read and interpret aircraft load sheets, checked baggage tags, and cargo labels
- Transporting baggage to and from terminals as well as receiving and dispatching aircraft
- Promoted a positive workplace culture by actively participating in team-building exercises and sharing constructive feedback with colleagues.
- Reduced aircraft turnaround time through efficient baggage loading and unloading processes.
PROVISIONG AGENT
SOUTHWEST AIRLINES
07.2022 - 10.2022
- Worked in warehouse preparing items including perishables for stocking
- Packed and repacked liquor, beer, and wine containers completing inventory with electronic device
- Loaded and stored multiple bags of ice onto provisioning trucks handling 50+ bags per shift
- Reviews flight information to plan for snack flights, consolidating for future flights.
SALES ASSOCIATE
NORDSTROM RACK
04.2021 - 08.2022
- Proactively stayed informed about the stores latest sales offerings and signed 100+ customers up for loyalty programs
- Supported the opening and closing of shifts demonstrating leadership and punctuality
- Meticulously operates POS system transactions including cash, credit, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Maintained a clean, organized inventory and curated displays of rotating seasonal accessories.
Hostess/Server
KONA GRILL
04.2021 - 12.2021
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Presented menus and daily specials to guest while ensuring they had napkins and silverware
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
SALES ASSOCIATE
BEAUTY SUPPLY WAREHOUSE
11.2020 - 04.2021
- Proactively kept abreast of the products and services to include latest offerings and sales to allow for each customer to get the best value on their dollar resulting in a positive projection on the company's profits
- Regularly ensured all shelves and displays were properly coordinated, stocked in a neat fashion for better inventory control and customer access
- Built rapport with customers and provided them with high quality service while anticipating their need and wants to ensure customer satisfaction
- Welcomed 20+ customers per shift, offered advice on products and assisted with finding merchandise
- Diligently handled transactions including cash and credit to ensure the accuracy of both cash flow and customer orders.
TEAM MEMBER
AUNTIE ANNE'S
08.2020 - 11.2020
- Prepared food materials to cover 10+ menu items to feed 200-300 customers a day
- Maintained and enforces strict and up to date cleanliness and social distancing policies regarding the COVID 19 outbreak to ensure both employee safety and customer satisfaction
- Mastered POS systems to handle payments
- Establish procedures for maintaining accurate data in all systems.
Education
Diploma -
George Washington High School
Denver, CO05.2022
Skills
- Problem-Solving
- Excellent attention to detail
- Team work and collaboration
- Strong communication and interpersonal skills
- Time management
- Outstanding customer service and hospitality skills
Timeline
ICE Retail
Gaylord National Resort & Convention Center
11.2023 - Current
RAMP AGENT
UNITED AIRLINES
11.2022 - Current
PROVISIONG AGENT
SOUTHWEST AIRLINES
07.2022 - 10.2022
SALES ASSOCIATE
NORDSTROM RACK
04.2021 - 08.2022
Hostess/Server
KONA GRILL
04.2021 - 12.2021
SALES ASSOCIATE
BEAUTY SUPPLY WAREHOUSE
11.2020 - 04.2021
TEAM MEMBER
AUNTIE ANNE'S
08.2020 - 11.2020
Diploma -
George Washington High School
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