Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cherokee Hand

Quinlan,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Automotive Service Advisor

Cavender Nissan
07.2023 - Current
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.

Warranty Administrator

Funtown RV
11.2022 - 07.2023
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Maintained detailed service and customer records.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.

Service Director

Camping World
12.2017 - 10.2022
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
  • Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
  • Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
  • Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
  • Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
  • Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
  • Monitored market trends and competitor strategies to ensure the company''s service offerings remained competitive and relevant.
  • Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.

Education

Associates in Business Management - Small Business Administration And Management

Eastfield College
Mesquite, TX
05.2012

High School Diploma -

Wh Ford High School
Quinlan, TX
06.2011

Skills

  • Customer Relations
  • Building Relationships
  • Complaint Handling
  • Service Advising
  • Follow-up skills
  • Documentation
  • Estimating costs
  • Warranty processing
  • Service writing
  • Parts Ordering
  • Work Order Management
  • Appointment Scheduling
  • Customer Relationship Management
  • Customer Retention
  • Performance Goals
  • CRM Software
  • Data Entry
  • Account Management
  • Data Processing
  • Excellent Communication
  • Conflict Resolution
  • Warranty Claims Process Management
  • Scheduled Maintenance
  • Warranty Service
  • Organization

Accomplishments

  • Supervised team of 16 staff members.
  • Achieved Year Over Year Gross Profit by completing cost management implementation with accuracy and efficiency.
  • Achieved Highest YOY increase through effectively helping with service management.
  • Documented and resolved discrepancies in work orders and supply costs which led to profit growth.

Timeline

Automotive Service Advisor

Cavender Nissan
07.2023 - Current

Warranty Administrator

Funtown RV
11.2022 - 07.2023

Service Director

Camping World
12.2017 - 10.2022

Associates in Business Management - Small Business Administration And Management

Eastfield College

High School Diploma -

Wh Ford High School

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Cherokee Hand