Cherokee Hollimon
Holyoke,MA
Summary
Detail-oriented service advisor with experience in automotive customer service. Skilled in educating customers on vehicle maintenance and resolving inquiries, contributing to improved customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Jiffy Lube
West Springfield, Massachusetts
06.2026 - Current
- Processed customer inquiries and concerns to drive satisfaction levels.
- Resolved issues promptly, enhancing service quality.
- Ensured adherence to company policies during inquiry and complaint handling.
- Educated customers on best practices for vehicle maintenance and preventative care.
- Maintained cleanliness and organization of service area and waiting room to improve customer experience.
Car Wash Attendant
Golden Nozzle Car Wash
West Springfield, Massachusetts
05.2025 - 06.2026
- Operated car wash equipment, ensuring thorough vehicle cleaning and customer satisfaction.
- Trained new staff on effective washing techniques and customer service, enhancing service quality.
- Maintained clean, organized, safe work environment, supporting smooth daily operations.
Service Advisor
Baldwin Automotive Repair LLC
Ludlow, Massachusetts
06.2020 - 02.2026
- Coordinated appointment scheduling to enhance service department workflow and customer satisfaction.
- Guided customers through vehicle service inquiries and provided tailored repair recommendations.
- Communicated service details to customers, ensuring clear understanding of repairs.
- Handled incoming calls from potential customers, delivering accurate quotes on dealership services.
Retail Sales Specialist
Oreily's Auto Parts
Wilbraham, Massachusetts
01.2022 - 09.2024
- Guided customers in product selection, leveraging automotive expertise to facilitate informed purchasing decisions.
- Resolved customer inquiries and issues promptly, fostering a professional environment and enhancing customer satisfaction.
- Trained new staff on store procedures and customer service standards, ensuring consistent service quality across team.
- Maintained inventory levels and organized stock efficiently in the sales area.
Education
High School Diploma -
Minnechaug Regional High School
Wilbraham, MA05-2019
Auto Body
Lincoln Technical Institute
East Windsor, Ct Skills
- Customer service
- Complaint resolution
- Product knowledge
- Service scheduling
- Appointment scheduling
- Customer relationship management
- Inventory management
- Vehicle maintenance
- Payment processing
Timeline
Customer Service Advisor
Jiffy Lube
06.2026 - Current
Car Wash Attendant
Golden Nozzle Car Wash
05.2025 - 06.2026
Retail Sales Specialist
Oreily's Auto Parts
01.2022 - 09.2024
Service Advisor
Baldwin Automotive Repair LLC
06.2020 - 02.2026
High School Diploma -
Minnechaug Regional High School
Auto Body
Lincoln Technical Institute