Cherokee Longman
Norman,OK
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
Work History
Registration Receptionist
Little Axe Health Center
10.2022 - Current
- Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Reduced wait times by effectively prioritizing tasks and managing daily workload.
- Collaborated with healthcare professionals to provide seamless coordination of care for patients.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
Players Club Supervisor
Thunderbird Casino
11.2019 - 03.2022
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Education
High School Diploma -
Little Axe High School
Norman, OK05.2015
Skills
- Follow-up skills
- Information Gathering
- Document Management
- Data entry proficiency
- Insurance Verification
- Appointment Scheduling
- Patient Registration
- Patient confidentiality
- Strong Organization
- Customer Service
- Referral Coordination
- Scheduling
- Computer Skills
- Attention to Detail
- Telephone Etiquette
Timeline
Registration Receptionist
Little Axe Health Center
10.2022 - Current
Players Club Supervisor
Thunderbird Casino
11.2019 - 03.2022
High School Diploma -
Little Axe High School
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