Cherokee Oliver
Charlotte,NC
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
Work History
Flight Attendant
American Airlines
06.2023 - Current
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Collaborated with flight crew to maximize smooth and safe flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Delivered food and beverage service, reading material and other in-flight services.
- Used excellent customer service skills in addressing passengers' needs.
Lead Bartender
Lagz Bar And Grill
08.2022 - 06.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Cocktail Bartender
World Night Club
08.2021 - 09.2022
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Performed cash handling duties accurately, ensuring timely deposits and accurate reconciliation reports at the end of each shift.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
Bartender
Tatooz & Booze
05.2021 - 09.2022
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cocktail Server
NC Tavern
02.2018 - 12.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Facilitated seamless dining experiences by coordinating with kitchen staff on food orders when necessary.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Education
Master of Science - Social Work
Johnson C Smith University
Charlotte, NC05.2022
Skills
- Decision-Making
- Flight safety
- Crew Coordination
- Team Leadership
- Detail Oriented
- Customer Service
- Clear and effective communication
- Calm and Composed
- Wine and liquor knowledge
- Knowledge of craft and microbrews
- Team Management
- Creative Mixology
- Relationship Building
Timeline
Flight Attendant
American Airlines
06.2023 - Current
Lead Bartender
Lagz Bar And Grill
08.2022 - 06.2023
Cocktail Bartender
World Night Club
08.2021 - 09.2022
Bartender
Tatooz & Booze
05.2021 - 09.2022
Cocktail Server
NC Tavern
02.2018 - 12.2021
Master of Science - Social Work
Johnson C Smith University