Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Work Preference
Timeline
Generic

Cherokee Smith

Sumter,SC

Summary

Highly experienced Shift Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Associate

Dollar General Market
03.2024 - 06.2024
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

McDonalds Manager

McDonald's
01.2020 - 02.2023
  • Food production
  • Cleanliness
  • Customer service
  • Run shifts
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

McDonalds Manager

McDonald's
01.2019 - 12.2019
  • Food production, shift runner, food safety
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Customer Service Representative

ICSolutions
01.2017 - 04.2017
  • Receive incoming calls for family or friends of inmates
  • Process payments for customers to reload their phones to receive calls from their loved ones
  • Handled personal information like debit/credit card information, addresses, phone number, etc
  • Provided great customer service skills at all times.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier and Customer Service

Walmart
11.2015 - 03.2016
  • Ability to count money
  • Great customer service
  • Recovery of shelves etc.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

None -

Florida Virtual School
Lakeland, FL
05.2015

Skills

  • Customer Service
  • Basic computer skills (Microsoft etc)
  • Over the phone customer service
  • Food Production
  • Food Safety
  • Food Preparation
  • Kitchen Experience
  • Kitchen Management Experience
  • Cleaning Experience
  • Management
  • Microsoft Word
  • Restaurant Management
  • POS
  • Cooking
  • Supervising Experience
  • Leadership
  • Restaurant experience
  • Sales
  • Shipment Processing
  • Payment Processing
  • Product display
  • Safety oversight
  • Team Collaboration
  • Retail transactions processing
  • Customer Assistance
  • Upselling and Cross Selling
  • Organization
  • Team Leadership
  • POS Systems
  • POS System Operation
  • Cash Handling Accuracy
  • Cash Handling
  • Loss Prevention
  • Product Knowledge
  • Retail Merchandising
  • Store Organization
  • Product and Service Sales
  • Register Opening and Closing
  • Friendly and Helpful
  • Safety and Cleanliness Standards
  • Goal-Driven
  • Adaptability
  • Excellent Communication
  • Product Demonstrations
  • Team Cooperation
  • Honest and Dependable
  • Item Ticketing and Pricing
  • Merchandise Recommendations
  • Organizational Skills
  • Cash Drawer Management
  • Time Management
  • Creative Thinking
  • Staff Support
  • Team Supervision
  • Multitasking Abilities
  • Computer Proficiency and Microsoft Office
  • Sales expertise
  • POS Software
  • Security Practices
  • Store Policies and Procedures
  • Problem-solving aptitude
  • Inventory and Stocking
  • Analytical Skills
  • Strong Communication and Interpersonal Skills
  • Ability to Lift 40 pounds
  • Exceeding Customer Expectations
  • Merchandise Receiving and Handling
  • Professionalism

Certification

  • Food Manager Certification, 06/01/20, Present
  • Serve Safe certificate
  • Food Handler Certification

Personal Information

Relocation: Polk County, FL

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceWork from home optionPersonal development programs

Timeline

Store Associate

Dollar General Market
03.2024 - 06.2024

McDonalds Manager

McDonald's
01.2020 - 02.2023

McDonalds Manager

McDonald's
01.2019 - 12.2019

Customer Service Representative

ICSolutions
01.2017 - 04.2017

Cashier and Customer Service

Walmart
11.2015 - 03.2016

None -

Florida Virtual School

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Cherokee Smith