Cherokeesia Tullock
Miami,FL
Summary
Dynamic and detail-oriented Office Specialist with 10+ years of experience in administrative support and customer service, with a strong focus on data management, compliance, and operational efficiency. Skilled in handling confidential information in accordance with FERPA and HIPAA regulations, streamlining workflows, and supporting cross-functional teams. Proven track record in time management, process improvement, and fostering positive relationships with students, faculty, and staff. Adept at navigating complex systems and adapting quickly to new technologies. Dedicated to contributing to a high-performing team in a fast-paced, service-driven environment.
Overview
10
10
years of professional experience
Work History
Office Specialist
Miami Dade College
05.2024 - Current
- Coordinate scheduling and appointments to support smooth daily operations for clinical rotations and academic programs.
- Manage student compliance by reviewing documentation in Complio and partnering with hospital administrators to ensure readiness for clinical placements.
- Ensure adherence to FERPA and HIPAA regulations, handling student and patient records with strict confidentiality and regulatory compliance.
- Conduct and support departmental fee audits, ensuring accuracy in billing and financial processes.
- Handle high-volume calls professionally, routing inquiries appropriately or documenting detailed messages for follow-up.
- Maintain and monitor confidential records, ensuring secure storage and access protocols in line with institutional policies.
- Maintain academic and clinical records, databases, and documentation for the School of Health Sciences.
- Prepare and review surveys and compliance forms, supporting program evaluation and reporting.
- Respond to internal and external inquiries from students, faculty, hospital staff, and the public with discretion and professionalism.
- Conduct and prepare fee audits, supporting departmental financial accuracy and transparency.
Secretary II
Miami Dade College
01.2023 - Current
- Managed physical and electronic files for designated areas, ensuring easy accessibility and confidentiality of information.
- Provided administrative support to committees and special processes.
- Prepared forms, revisions, and final documents to support departmental and committee proceedings.
- Utilized advanced proficiency in Microsoft Office Suite to streamline the document creation process.
- Communicated office policies and procedures effectively, resulting in a 20% increase in compliance with regulatory forms and petitions.
- Interviewed, assigned, trained, and supervised student assistants assigned to the department.
- Maintained assigned calendar, scheduling meetings and managing appointments.
- Received and screened visitors and telephone calls, handling general inquiries and directing individuals appropriately.
- Ordered merchandise and services from pre-approved purchase orders within authorized spending limits.
- Assisted with record keeping and monitoring of departmental expenditures, including requisitions, charge card purchases, and blanket orders.
- Produced electronic information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text data and graphics.
- Compiled and processed information for analysis as requested by leadership.
- Made decisions regarding the dissemination of information, screening of visitors, and determining urgency of matters in the supervisor's absence.
- Liaised between clients and vendors, maintaining effective lines of communication and professional relationships.
- Served on college committees, including Interview Committees for various departments, Co-Advisor for Tropical Beat, the Change Making Committee, and the Black History Committee.
- Informed and advised students and parents regarding financial aid opportunities, application procedures, and rights and responsibilities related to financial services.
Information Specialist
Miami Dade College
01.2018 - 01.2023
- Processed incoming and outgoing student academic transcripts, including imaging and filing
- Advised students on documentation requirements for classifications, residency-for-tuition processes, dual enrollment, and transient forms processing
- Managed a high volume of admissions documentation through meticulous organization and attention to detail
- Prepared reports by collecting, analyzing, and summarizing information
- Improved data organization and retrieval processes by implementing a systematic approach to documenting system changes and revisions
- Inputted, edit, retrieved, and copies text, data, and graphics efficiently to meet tight deadlines
- Supported students with registration processes, including scheduling, holds, edits, transient student and dual enrollment processes, web and kiosk registration, and program changes
- Registered students for credit, PSAV, and non-credit courses utilizing student information systems and databases
- Implemented data normalization techniques and optimized database structure to improve overall system performance
- Utilized technical skills in student information systems to accurately update and maintain student records, ensuring compliance with residency requirements
- Identified project requirements by establishing personal rapport with potential and existing clients
- Achieved client confidence and protected operations by keeping information confidential.
Veterans Clerk
Miami Dade College
01.2016 - 01.2018
- Efficiently managed and organized incoming and outgoing mail for the Veterans Affairs office, utilizing strong organizational skills and attention to detail
- Ensured timely completion of all required paperwork to facilitate veterans' access to essential services and benefits
- Utilized knowledge of Florida residency laws and university policies to accurately advise students/Veterans on necessary documentation
- Utilized technical skills in electronic filing systems and data imaging software to accurately maintain records for over 300 students and veterans
- Revised and maintained over 200 student and veteran records ensuring accurate tuition and residency classification within the university database
- Maintained accurate record-keeping practices for all documentation related to veteran affairs.
Education
Associate of Arts - Health Services Administration
Miami Dade College
Miami, FL04.2021
Certification - Business Specialist: Human Resources
Miami Dade College
Miami, FL 04.2021
Bachelor of Science - Leadership And Management
Miami Dade College
Miami, FL08-2025
Skills
- Team Collaboration
- Time Management
- Conflict Resolution
- Staff Training
- Team Building Leadership
- Confidentiality and Data Protection
- Schedule Management
Timeline
Office Specialist
Miami Dade College
05.2024 - Current
Secretary II
Miami Dade College
01.2023 - Current
Information Specialist
Miami Dade College
01.2018 - 01.2023
Veterans Clerk
Miami Dade College
01.2016 - 01.2018
Associate of Arts - Health Services Administration
Miami Dade College
Certification - Business Specialist: Human Resources
Miami Dade College
Bachelor of Science - Leadership And Management
Miami Dade College
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