Cherol Simmons
Operations Manager
Cleveland,TN
Summary
Talented Operations Manager with experience overseeing Technician Performance/Overall Pharmacy Operations to fill over 700-900 orders per day while achieving operational goals. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior assistance and care. Highly organized, efficiency-driven and dedicated to error prevention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
CleveLAND, TN
05.2021 - Current
- Trained pharmacy interns and newly hired pharmacy technicians.
- Responsible for ordering all pharmacy supplies and kept check on inventory levels.
- Offered patients and patrons information and administered various immunization
- Expert in data entry
- Expert in billing pharmacy insurance
- Responsible for interviewing candidates, hiring new personnel, training new personnel, maintaining discipline on all personnel, terminating employees when necessary .
- Excellent on the spot decision making 20 years experience)
- Customer Service Specialist ( 20 years experience)
- Multitasking/prioritizing skills (20 years experience in a fast paced environment)
- coordinating with other companies to schedule events (e.g. flu shot clinics)
- scheduling personnel ( 18 years)
- Experience in opening new locations/moving business locations for company
- organizing team events ( Relay for Life for Walgreens)
- Expert problem solving skill
- Team Player skills
- Workflow Maintenance/Task assignment specialist
- Kronos expert ( times/attendance program )
- Reflexis Workforce Scheduler experience
Customer Service Associate Cashier
Walgreens 4201
Cleveland, TN
11.2004 - 11.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved concerns with products or services to help with retention and drive sales.
Senior Certified Pharmacy Technician
Walgreens
Cleveland, TN
11.2004 - 05.2021
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Supervised 12-15 pharmacy technicians and coordinated day-to-day assignments.
- Expert in resolving non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Everyday coaching with all employees to increase efficiency in every day tasks to drive efficiency and consistent improvement of job duties
Education
High School Diploma -
Bledsoe County High School
Pikeville, TN 05.2022 - 05.2022
Skills
Medication dispensing
Relationship building and retention
Team Building
Inventory and restocking
Drug inventory management
Training and mentoring
Wellness services
Pharmacy operations management
Immunizations
Operations management
Quality assurance
Pharmaceutical sales and services
Direct Patient Care
Loss prevention management
Drug safety
FDA Drug Safety Guidelines
Medicare and Medicaid process
Medication Therapy Management
Staff Management
Certification
PTCB
Additional Information
PTCB certified as Pharmacy Technivian since 2004
Immunization Certified in TN since 2020
Timeline
High School Diploma -
Bledsoe County High School
05.2022 - 05.2022
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Customer Service Associate Cashier
Walgreens 4201
11.2004 - 11.2022
Senior Certified Pharmacy Technician
Walgreens
11.2004 - 05.2021
PTCB
11-2004