Cherol Simmons
Operations Manager
Cleveland,TN
Summary
Talented Operations Manager with experience overseeing Technician Performance/Overall Pharmacy Operations to fill over 700-900 orders per day while achieving operational goals. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior assistance and care. Highly organized, efficiency-driven and dedicated to error prevention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
CleveLAND, TN
05.2021 - Current
- Trained pharmacy interns and newly hired pharmacy technicians.
- Responsible for ordering all pharmacy supplies and kept check on inventory levels.
- Offered patients and patrons information and administered various immunization
- Expert in data entry
- Expert in billing pharmacy insurance
- Responsible for interviewing candidates, hiring new personnel, training new personnel, maintaining discipline on all personnel, terminating employees when necessary .
- Excellent on the spot decision making 20 years experience)
- Customer Service Specialist ( 20 years experience)
- Multitasking/prioritizing skills (20 years experience in a fast paced environment)
- coordinating with other companies to schedule events (e.g. flu shot clinics)
- scheduling personnel ( 18 years)
- Experience in opening new locations/moving business locations for company
- organizing team events ( Relay for Life for Walgreens)
- Expert problem solving skill
- Team Player skills
- Workflow Maintenance/Task assignment specialist
- Kronos expert ( times/attendance program )
- Reflexis Workforce Scheduler experience
Customer Service Associate Cashier
Walgreens 4201
Cleveland, TN
11.2004 - 11.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved concerns with products or services to help with retention and drive sales.
Senior Certified Pharmacy Technician
Walgreens
Cleveland, TN
11.2004 - 05.2021
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Supervised 12-15 pharmacy technicians and coordinated day-to-day assignments.
- Expert in resolving non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Everyday coaching with all employees to increase efficiency in every day tasks to drive efficiency and consistent improvement of job duties
Education
High School Diploma -
Bledsoe County High School
Pikeville, TN 05.2022 - 05.2022
Skills
Medication dispensing
undefinedCertification
PTCB
Additional Information
PTCB certified as Pharmacy Technivian since 2004
Immunization Certified in TN since 2020
Timeline
High School Diploma -
Bledsoe County High School
05.2022 - 05.2022
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Customer Service Associate Cashier
Walgreens 4201
11.2004 - 11.2022
Senior Certified Pharmacy Technician
Walgreens
11.2004 - 05.2021
PTCB
11-2004
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