Summary
Overview
Work History
Education
Skills
Timeline
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Cheron Elliott

Crystal,ND

Summary

Dynamic customer service professional with a proven track record at Comcast, enhancing customer retention through effective problem-solving and communication skills. Skilled in payment processing and front desk management, I excel in fast-paced environments, consistently delivering exceptional service and fostering positive relationships to drive satisfaction and loyalty.

Overview

12
12
years of professional experience

Work History

Front Desk Assistant

Historic Best Western Como Park
06.2022 - 04.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
  • Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
  • Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enforced policies and procedures to increase efficiency.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Kept accounts in balance and ran daily reports to verify totals.

Call Center Customer Service Representative

Data Recognition Corporation
09.2019 - 06.2022
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Addressed customer account discrepancies and concerns.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.

Retention Customer Service Representative

Comcast
04.2016 - 02.2018
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to implement new strategies for improving overall customer retention.
  • Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
  • Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
  • Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
  • Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
  • Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.

Inbound Outbound Sells Tech

SatCom Marketing
01.2012 - 06.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Arts - Culinary Arts

Minneapolis Community And Technical College
Minneapolis, MN
05-2014

Skills

  • Excellent communication
  • Problem-solving skills
  • Hospitality services
  • Time management
  • Attention to detail
  • Administrative skills
  • Multitasking and organization
  • Complaint resolution
  • Customer service
  • Payment processing
  • Documentation and recordkeeping
  • Appointment setting
  • Conflict management
  • Registration processes
  • Scheduling
  • Payment verification
  • POS systems
  • Recordkeeping
  • Listening skills
  • Confidentiality
  • Front desk oversight
  • Oral and written communications
  • Guest services
  • Credit and cash payments
  • Microsoft office
  • Front desk management
  • Guest accommodations
  • Reservations

Timeline

Front Desk Assistant

Historic Best Western Como Park
06.2022 - 04.2024

Call Center Customer Service Representative

Data Recognition Corporation
09.2019 - 06.2022

Retention Customer Service Representative

Comcast
04.2016 - 02.2018

Inbound Outbound Sells Tech

SatCom Marketing
01.2012 - 06.2015

Associate of Arts - Culinary Arts

Minneapolis Community And Technical College

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Cheron Elliott