CHERON PHILPOT
Westland,MI
Overview
15
15
years of professional experience
Work History
Senior Team Coordinator | Accounting Team
Bedrock Detroit
Detroit
01.2020 - Current
- Manage executive support for Chief Accounting Officer, including calendar coordination, meeting logistics, and planning team and volunteer events.
- Coordinate team operations by scheduling meetings, booking conference rooms, and, tracking projects status ensuring alignment with departmental goals and priorities.
- Delivered data-driven insights to leadership by compiling and analyzing reports, creating action-tracking workflows to monitor progress and surface critical decisions, and managing reporting systems to ensure data accuracy, accessibility, and team accountability.
- Support financial operations by assisting with accounts payable and accounts receivable processes, to ensure continuity during peak workloads.
- Contributed to accounts receivable process improvements, resulting in a 95% reduction in aged outstanding balances.
- Assist with the financial audit process by by retrieving information and tracking open items.
- Manage and maintain internal reporting systems to ensure data integrity and accessibility for leadership.
- Facilitate team feedback sessions to identify strengths and opportunities, improving collaboration and overall team effectiveness.
Senior Human Resource Representative (HR Benefits / Contact Center)
Trinity Health
Livonia
11.2017 - 12.2019
- Resolved complex employee and associate inquiries within the HR contact center, ensuring accurate and timely issue resolution across benefits, payroll, and HR systems.
- Provided guidance on existing HR processes and procedures, driving updates to improve accuracy, compliance, and team effectiveness.
- Developed training materials and facilitated training sessions on HR programs, including benefits administration, improving knowledge transfer and reducing inquiry resolution time.
- Identified process improvement opportunities across HR functions (onboarding, records administration, benefits, total rewards, payroll) and recommended solutions to enhance efficiency and service delivery.
- Conducted annual audits of employee records to ensure compliance with federal and state labor laws and internal policies.
- Participated in the recruitment and interviewing of new hires, contributing to team growth and talent selection.
Human Resource Representative (HR Benefits / Contact Center)
Trinity Health
Livonia
08.2015 - 11.2017
- Provided HR support to associates across multiple locations, delivering consistent and high-quality service in a centralized contact center environment.
- Delivered Tier 1 support to managers, employees, HR teams, and external vendors, resolving inquiries related to benefits, policies, and HR processes.
- Collaborated with internal HR partners to resolve complex employee issues, ensuring timely and accurate outcomes.
- Processed HR documentation in accordance with established procedures, maintaining accuracy and compliance.
- Assisted employees with HR-related inquiries via phone and email, ensuring clear communication and effective issue resolution.
- Led and supported audit-related projects, including 403(b) reports, licensure tracking, COBRA administration, and onboarding documentation to ensure compliance and data integrity.
Shipping and Receiving Coordinator
Dental Design Studios
Livonia, Michigan
12.2014 - 08.2015
- Coordinated daily shipping and receiving operations, overseeing packaging, dispatch, driver coordination, and multi-line phone support to ensure timely deliveries.
- Prepared and reviewed shipment documentation, ensuring regulatory compliance and reducing potential delays.
- Investigated and clarified shipping discrepancies with vendors, enhancing accuracy in inventory management.
- Maintained records in Labnet, prepared invoices, resolved billing issues, and followed up with dental offices to ensure accuracy and satisfaction while improving inventory organization.
Benefits Representative
Bartech Group/Xerox for Ford Motor Company
Allen Park, Michigan
10.2011 - 12.2014
- Educated employees on benefit options and eligibility, enhancing understanding and informed decision-making.
- Handled high-volume benefits inquiries via phone, resolving issues in a professional and timely manner; tracked and followed up on outstanding cases to ensure resolution while maintaining compliance with confidentiality standards.
- Managed employee benefits documentation and policies, ensuring accuracy and compliance.
- Maintained current knowledge of employee benefits trends, supporting effective communication and program updates.
Education
MA - Organizational Leadership
Brandman University
06-2022
BS - Social Work
Madonna University
05-2018
Certification (CEU) - HR Management
Wayne County Community College
06-2016
Skills
- Program & Project management
- Training and Development
- HR compliance
- Internal reporting
- Data analysis
- HRIS/Data Analytics
- Process improvement
- Team collaboration
- Conflict resolution
Accomplishments
- Developed and implemented training materials for new hires and vendors, contributing to faster onboarding and improved HR benefit operations.
- Structured and implemented programs in areas of training and new-hire orientation.
- Promoted three times within two years due to exceeding organizational and department goals with Trinity Health.
Timeline
Senior Team Coordinator | Accounting Team
Bedrock Detroit
01.2020 - Current
Senior Human Resource Representative (HR Benefits / Contact Center)
Trinity Health
11.2017 - 12.2019
Human Resource Representative (HR Benefits / Contact Center)
Trinity Health
08.2015 - 11.2017
Shipping and Receiving Coordinator
Dental Design Studios
12.2014 - 08.2015
Benefits Representative
Bartech Group/Xerox for Ford Motor Company
10.2011 - 12.2014
MA - Organizational Leadership
Brandman University
BS - Social Work
Madonna University
Certification (CEU) - HR Management
Wayne County Community College