Cheron Williams
Charlotte,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager
Extended Stay America
Charlotte, NC
10.2022 - Current
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
- Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
- Identified opportunities to reduce costs while maintaining quality standards across departments.
- Monitored employee performance, providing feedback on progress towards desired outcomes.
- Created incentive programs to motivate staff members to exceed expectations in their roles.
- Ensured compliance with applicable laws and regulations related to labor relations activities within the organization.
- Advised leadership on best practices related to operations management including process re-engineering initiatives.
AGM
Extended Stay America
Charlotte, NC
11.2021 - 10.2022
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Guest Service Representative
Extended Stay America
Pineville , NC
06.2020 - 11.2021
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Answered incoming calls from guests seeking reservations or general information.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Maintained cleanliness of lobby area and front desk counter.
- Monitored security cameras to ensure safety of customers and staff.
Independent Childcare Teacher
01.2017 - Current
- Created a safe, clean and stimulating environment for children to learn and grow.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
- Instructed students on basic life skills such as proper hygiene and self-care.
- Developed lesson plans based on the needs of each student while adhering to state curriculum standards.
- Communicated with parents regarding their child's progress throughout the school year.
- Supervised outdoor activities such as sports, playground games and field trips.
- Managed classroom supplies inventory ensuring adequate materials are available at all times.
- Kept up-to-date records of students' attendance, behavior and academic progress.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Sunshine House Teacher
06.2016 - 10.2017
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Organized parent conferences throughout the year to discuss student progress.
Goddard School Teacher
04.2014 - 06.2017
- Developed and implemented lesson plans for students in accordance with curriculum guidelines.
- Encouraged critical thinking skills among students through class discussions and debates.
- Collaborated with other teachers, administrators, parents and community members to ensure successful academic outcomes for all students.
- Utilized a variety of teaching strategies to meet the needs of diverse learners.
- Adapted teaching methods to accommodate different learning styles and abilities.
- Conducted parent-teacher conferences throughout the year to discuss student progress or difficulties encountered during the course of study.
- Attended professional development workshops related to educational trends, pedagogy and instructional technologies.
- Created an atmosphere conducive to learning by establishing positive relationships with students.
- Maintained safe, clean and organized classroom environment.
Education
Graduate - Social Science with Education Concentration
Ashford University
Graduate - Music
Buffalo Academy of Visual & Performing Arts
Skills
- Employee Development
- Vip Services
- Employee Scheduling
- Accounts Management
- Cash Handling
- Leadership Techniques
- Negotiation
- Quality Assurance
- Project Oversight
- Employee Performance Reviews
- Hospitality Management
Computer And Skills Knowledge
- Computer (AS400, Microsoft Office-Access/Powerpoint/Excel/Outlook)
- Typing 45 WPM
- Assisting in training and team development process
- Giving feedback to team, management, and clients
Career Computer And Skills
- Audit-Quality Control-Due Diligence
- Client data Control and Management
- Highly reliable and determined
- Able to quickly learn
- Internal and External Client
- Keen attention to detail
- Impeccable Customer Relations
- Team player
- Able to manage a pipeline
- Able to meet intense deadlines
References
References available upon request
Timeline
General Manager
Extended Stay America
10.2022 - Current
AGM
Extended Stay America
11.2021 - 10.2022
Guest Service Representative
Extended Stay America
06.2020 - 11.2021
Independent Childcare Teacher
01.2017 - Current
Sunshine House Teacher
06.2016 - 10.2017
Goddard School Teacher
04.2014 - 06.2017
Graduate - Social Science with Education Concentration
Ashford University
Graduate - Music
Buffalo Academy of Visual & Performing Arts