Cheronda Graham
Warrenville,SC
Summary
Highly motivated and committed individual with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Wellstar MCG Health
2024.06 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Supported needs of 25+ residents under long-term care.
Clinical Coordinator/Certified Medical Assistant
SC House Calls
2021.06 - 2024.02
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
Claims Representative
Cigna
2022.01 - 2023.06
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
EEG Technician/Advanced Patient Care Technician
Augusta University Medical Center
2019.07 - 2022.03
- Managed medical emergencies alerting physicians of ictal and inter-ictal electrographic patterns.
- Worked closely with radiology and neurology departments to coordinate complementary diagnostic testing.
- Developed tailored testing protocols based on individual patient needs, ensuring optimal test outcomes while minimizing discomfort.
- Assisted physicians in diagnosing neurological disorders by effectively analyzing and interpreting EEG recordings.
Physician Office Administrative Assistant
Aiken Professonial Associates
2012.06 - 2018.12
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Assisted in increasing sales leads through diligent customer service and timely follow-up on inquiries.
Unit Clerk/Care Team Technician
Aiken Regional Medical Center
2010.11 - 2016.01
- Supported administrative duties by transcribing physician orders, updating charts, and maintaining accurate patient data records.
- Assisted in preparing discharge paperwork to expedite the process for both patients and healthcare providers.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Obtained and organized medical records for office visits and scheduled labs.
Call Center Team Lead
Sitel Call Center
2000.01 - 2009.06
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
Education
Associate of Arts - Nursing
Aiken Technical College
Graniteville, SC05.2021
High School Diploma -
Allendale Fairfax High School
Fairfax, SC05.2006
Skills
- Computer Profiency in Microsoft Office
- Athena, Clinni, Cerner, Zendesk, CRM, SAP, Teams, Outlook, EMH/EHR
- Demonstrates Great Leadership
- Collaboration Talent
- Advanced Communication Skills,
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- CCMA - Certified Clinical Medical Assistant
- R.EEG.T. - Registered Electroencephalographic Technologist
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- CET - EKG Technician
- First Aid/BLS Certified
Timeline
Patient Care Technician
Wellstar MCG Health
2024.06 - Current
Claims Representative
Cigna
2022.01 - 2023.06
Clinical Coordinator/Certified Medical Assistant
SC House Calls
2021.06 - 2024.02
EEG Technician/Advanced Patient Care Technician
Augusta University Medical Center
2019.07 - 2022.03
Physician Office Administrative Assistant
Aiken Professonial Associates
2012.06 - 2018.12
Unit Clerk/Care Team Technician
Aiken Regional Medical Center
2010.11 - 2016.01
Call Center Team Lead
Sitel Call Center
2000.01 - 2009.06
Associate of Arts - Nursing
Aiken Technical College
High School Diploma -
Allendale Fairfax High School
- CCMA - Certified Clinical Medical Assistant
- R.EEG.T. - Registered Electroencephalographic Technologist
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- CET - EKG Technician
- First Aid/BLS Certified
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