Summary
Overview
Work History
Education
Skills
Timeline
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Cherquea Nikki Truehart

Trevose,PA

Summary

Adept at managing shipping and receiving logistics with a proven track record from Seitron Americas, I excel in customer service & relations and inventory management. Leveraging Microsoft Office and shipping software expertise, I enhanced operational efficiency and customer satisfaction, showcasing strong administrative support and effective vendor communication.

Overview

14
14
years of professional experience

Work History

Service Technician / Shipping & Receiving Clerk

Seitron Americas
Trevose, USA
09.2021 - Current
  • Prepare and process daily shipments, ensuring timely and accurate delivery
  • Utilize shipping software (UPS/FedEx) to calculate shipping costs and generate labels
  • Inspect and verify incoming goods, document shortages/damages, and update records
  • Manage incoming mail, packages, and distribution across departments
  • Perform testing, repairs, and calibration for incoming analyzers and parts
  • Assist with service department operations and customer equipment preparation
  • Ensure compliance with safe handling and storage procedures for chemicals and materials

Customer Service Representative

PEI Genesis
Philadelphia, USA
10.2015 - 08.2016
  • Handled inbound calls with professionalism, ensuring customer satisfaction
  • Processed and prioritized orders, ensuring accuracy and timely delivery
  • Conducted stock checks and collaborated with sales to process quotes
  • Expanded customer base by distributing product samples and marketing materials
  • Performed administrative duties, including calendar management and report distribution

Administrative Assistant (Temporary)

Randstad / TJ Cope
Southampton, USA
02.2015 - 10.2015
  • Addressed customer inquiries and supported project managers with order fulfillment
  • Coordinated cross-departmental communication for sales and shipments
  • Maintained vendor relationships and ensured timely deliveries of materials and parts
  • Investigated and resolved invoice discrepancies to streamline sales processes

Shipping Material Support Technician

Siemens Demag Delaval
Trenton, USA
03.2011 - 07.2014
  • Managed domestic and international shipments through multiple carriers (FedEx, UPS, DHL)
  • Created export documentation and ensured compliance with international regulations
  • Collaborated with customers to track shipments and coordinate delivery schedules
  • Acted as liaison between shipping, customer service, and project management teams

Education

Hazmat Certification - DOT/IATA

01.2018

Coursework in Business & Administration -

Community College of Philadelphia
01.2018

General Studies -

Bucks County Community College
01.2009

High School Diploma -

Pennsbury High School
01.2003

Skills

  • Customer Service & Relations
  • Shipping & Receiving Logistics
  • Administrative Support & Coordination
  • Inventory Management
  • Microsoft Office (Excel, Word, Outlook)
  • Shipping Software (UPS/FedEx)
  • Vendor & Client Communication

Timeline

Service Technician / Shipping & Receiving Clerk

Seitron Americas
09.2021 - Current

Customer Service Representative

PEI Genesis
10.2015 - 08.2016

Administrative Assistant (Temporary)

Randstad / TJ Cope
02.2015 - 10.2015

Shipping Material Support Technician

Siemens Demag Delaval
03.2011 - 07.2014

Hazmat Certification - DOT/IATA

Coursework in Business & Administration -

Community College of Philadelphia

General Studies -

Bucks County Community College

High School Diploma -

Pennsbury High School

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Cherquea Nikki Truehart