Cherrele Lindsay
Gahanna,Ohio
Summary
Dedicated professional with over 15 years of experience in customer service, project coordination, and stakeholder management. Seeking a dynamic role where I can leverage my strategic planning, problem-solving, and leadership skills to drive operational success and enhance customer satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
Work History
Part-Time Sales Lead
Lane Bryant
01.2018 - Current
- Enhance customer shopping experiences by providing in-depth product knowledge and personalized service
- Support store leadership in operational planning and team motivation to achieve sales goals
- Oversee onboarding and coaching of associates to improve productivity and maintain the flagship store status
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Customer Care Manager II (Technical Project Coordinator)
Lumen Technologies
01.2011 - 01.2024
- Coordinated across sales, provisioning, and support teams to ensure successful service implementation
- Led cross-functional meetings, developed comprehensive training resources, and mentored team members
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established team priorities, maintained schedules and monitored performance.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problem solving.
Loan Funder/Closer
JP Morgan Chase
01.2009 - 01.2010
- Managed title requirements and facilitated efficient loan closures, ranking in the top 30% for quality and volume
- Provided exceptional assistance during peak periods, demonstrating flexibility in adapting to fluctuating workloads while maintaining top performance levels.
- Verified borrower information against underwriting conditions prior to finalizing loan approvals, mitigating potential risks associated with noncompliance.
- Maintained strict confidentiality of bank records and client information.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
Project Provision Specialist (Contractor)
Apex Systems for Qwest Communications
01.2006 - 01.2008
- Executed provisioning of complex circuit orders and optimized routing solutions for high-profile clients
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Maintained database systems to track and analyze operational data.
Legal Receptionist
Levy & Associates
01.2006 - 12.2006
- Handled client communications and scheduled court hearings, ensuring efficient coordination with legal teams
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
Customer Service Specialist (Contractor)
Acloche StaOing Agency for JP Morgan Chase
01.2005 - 12.2005
- Verified client account details and provided support through effective sales and customer relationship management
Social Service Aide
Franklin County Children Services
01.2002 - 12.2005
- Assisted clients with budgeting, parenting, and life skills while ensuring compliance with appointment schedules
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
- Provided social work services, individual, and family therapy and referrals.
- Improved client outcomes by developing and implementing individualized case plans.
Project Provision Specialist III
Qwest Communications
01.1997 - 01.2002
- Advanced to Team Lead, managing complex circuit orders and overseeing network infrastructure improvements
- Designed and implemented training programs for new hires, enhancing team efficiency and knowledge
- Collected, arranged, and input information into database system.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Project Management
DeVry University
Columbus, OHSkills
- Proficient in Microsoft Office Suite
- Salesforce
- Project management tools
- Problem-Solving
- Analysis
- Leadership
- Mentorship
- Strong communication
- Interpersonal skills
- Cross-selling techniques
- Stockroom management
- Upselling strategies
- Customer retention
- Closing techniques
- Sales closing
Websites
Timeline
Part-Time Sales Lead
Lane Bryant
01.2018 - Current
Customer Care Manager II (Technical Project Coordinator)
Lumen Technologies
01.2011 - 01.2024
Loan Funder/Closer
JP Morgan Chase
01.2009 - 01.2010
Project Provision Specialist (Contractor)
Apex Systems for Qwest Communications
01.2006 - 01.2008
Legal Receptionist
Levy & Associates
01.2006 - 12.2006
Customer Service Specialist (Contractor)
Acloche StaOing Agency for JP Morgan Chase
01.2005 - 12.2005
Social Service Aide
Franklin County Children Services
01.2002 - 12.2005
Project Provision Specialist III
Qwest Communications
01.1997 - 01.2002
Project Management
DeVry University
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