Cherrelle Baker
Customer Service
Statesville,NC
Summary
Knowledgeable and dedicated patient-customer service professional with more than 15 years of extensive experience in the workforce. Solid team player with outgoing, positive demeanor and proven skills in enhancing customer experiences by employing service-oriented behaviors to maintain patient-customer satisfaction and contribute to company success. Specializing in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Articulate and energetic for developing relationships, to positively impact company success while building loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mobile Paramedical Examiner
ExamOne, A Quest Diagnostics
Raleigh - Remote, NC
04.2024 - Current
- Maintained up-to-date knowledge of paramedical examination protocols, ensuring compliance with industry standards.
- Ensured patient comfort throughout entire examination process, addressing any concerns or questions with patience and professionalism.
- Conducted comprehensive medical histories, vital sign measurements, and collected blood samples from clients following safety and biohazard handling procedures for accurate insurance assessments.
- Adhered to strict privacy guidelines to protect sensitive patient information during entire examination process. Reviewed patient records for accuracy and completeness.
- Developed strong rapport with patients through empathetic listening and clear communication skills.
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
- Centrifuged blood samples as outlined in clinical protocols. Packaged and shipped samples to laboratory for processing.
Phlebotomist/Medical Office Assistant
Piedmont HealthCare
Statesville, NC
06.2022 - 02.2024
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Centrifuged blood samples as outlined in clinical protocols. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport. Packaged and shipped specimens to central lab daily.
- Supported office staff and operational requirements with administrative tasks such as filing, data entry, and document preparation for medical professionals. Organized paperwork such as charts and reports for office and patient needs.
- Scheduled, rescheduled, and cancelled appointments for family medicine patients. Managed over 50 patient calls, directing calls to appropriate departments while providing accurate information to callers.
- Assisted with medical coding and billing tasks. Processed medical insurance claims and payments.
Hospital Security Officer
Walden Security
Statesville, NC
03.2021 - 06.2022
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures. Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
- Assisted in planning and execution of special events at hospital, ensuring adequate security coverage was provided throughout each event's duration.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Monitored CCTV cameras and alarm systems for security breaches.
Print & Ship Consultant
FedEx Print & Ship Office
Statesville, NC
04.2018 - 01.2020
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Managed cash register reconciliations at the end of each shift, confirming accuracy of financial transactions throughout the day''s business operations.
- Managed print projects from concept to completion, ensuring timely delivery and client satisfaction. Proofed all job orders, securing client approval prior to production.
- Logged reports, expenses, receipts, and sales in company database. Reviewed orders by inspecting labeling, packaging, and contents.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
Customer Service Associate/Sales Specialist
Lowes Home Improvement Inc.
Statesville, NC
06.2014 - 03.2018
- Mentored new team members on POS system operation, customer service strategies, and sales goals. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care. Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Demonstrated excellent multitasking abilities by managing multiple inbound calls simultaneously while maintaining attention to detail.
- Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions. While navigating complex computer systems to document interactions, update account information, and process transactions accurately.
- Conducted thorough needs assessments for each client interaction, identifying opportunities for upsells or cross-sells as appropriate.
- Interacted with approximately 30 customers daily to provide personalized product guidance, resolve issues and open new accounts
Education
Associate of Applied Science - Medical Office Administration
Catawba Valley Community College
Hickory, NC06.2026
Certificate of Completion - Phlebotomy
Mitchell Community College
Statesville, NC05.2022
High School Diploma -
West Iredell High School
Statesville, NC05.2003
Skills
- Professionalism and Ethics & Medical History Documentation
- Insurance Verification and Billing
- HIPAA Compliance & Electronic Medical Records
- Interpersonal and Active Listening
- Organizational and Multitasking Skills & Attention to Detail
- Teamwork and Collaboration & Problem-solving
- Certified Phlebotomy Technician (NCPT) & Electric Health Record (EHR)
- Customer Satisfaction & Time management abilities
- Cash handling expertise & POS System Operation
- Front Desk Operations & Phone and e-mail Etiquette
- Leadership Qualities & Punctual and Reliable
- Physical Security & CCTV Surveillance
- Appointment Scheduling & Workload Management
Certification
- Certified Phlebotomist, National Healthcare Association - 2024
Timeline
Mobile Paramedical Examiner
ExamOne, A Quest Diagnostics
04.2024 - Current
Phlebotomist/Medical Office Assistant
Piedmont HealthCare
06.2022 - 02.2024
Hospital Security Officer
Walden Security
03.2021 - 06.2022
Print & Ship Consultant
FedEx Print & Ship Office
04.2018 - 01.2020
Customer Service Associate/Sales Specialist
Lowes Home Improvement Inc.
06.2014 - 03.2018
Associate of Applied Science - Medical Office Administration
Catawba Valley Community College
Certificate of Completion - Phlebotomy
Mitchell Community College
High School Diploma -
West Iredell High School
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