Cherrelle Cooper
Grandview,MO
Summary
Dynamic customer service professional with extensive experience at Kohls Department Store, excelling in conflict resolution and active listening. Proven track record in enhancing customer satisfaction and streamlining processes, while effectively managing accounts and training new staff. Proficient in CRM software, ensuring accurate documentation and timely issue resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kohls Department Store
08.2023 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Developed knowledge of products and services to enhance customer experience.
- Utilized CRM software to document interactions and follow up on requests.
- Collaborated with team members to maintain high levels of service satisfaction.
- Handled customer complaints effectively, ensuring timely resolutions.
Assistant Manager
Family Dollar
05.2015 - 07.2023
- Streamlined operational processes to enhance team productivity and service quality.
- Coordinated staff schedules, ensuring optimal coverage and effective resource allocation.
- Monitored inventory levels, optimizing stock management to reduce excess costs and improve turnover rates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service /Collections Agent
RGS
01.2020 - 11.2022
- Managed customer accounts to ensure timely payments and reduce outstanding balances.
- Utilized collection software to track account statuses and document interactions for compliance purposes.
- Developed effective communication strategies to resolve payment disputes and enhance customer relationships.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Patient Account Representative
Samuel Rodgers
03.2019 - 03.2020
- Managed patient account inquiries, ensuring prompt resolution and satisfaction.
- Processed insurance claims accurately, minimizing denials and delays.
- Collaborated with healthcare providers to verify patient information and eligibility.
- Trained new representatives on systems and procedures to enhance team performance.
- Analyzed billing discrepancies, implementing corrective measures for improved accuracy.
- Electronically submitted bills according to compliance guidelines.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
Education
CPB - Medical Billing And Coding
University of Central Missouri
Lee's Summit, MO09-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
Certification
HIPPA Certification
Remote Worker Certification
Timeline
Customer Service Representative
Kohls Department Store
08.2023 - Current
Customer Service /Collections Agent
RGS
01.2020 - 11.2022
Patient Account Representative
Samuel Rodgers
03.2019 - 03.2020
Assistant Manager
Family Dollar
05.2015 - 07.2023
CPB - Medical Billing And Coding
University of Central Missouri
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