Cherrelle Furlow
Wilmington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable Health Unit Clerk with background in fast-paced medical settings. Skilled at managing patient records, coordinating healthcare services, and communicating effectively with medical staff. Strengths include multitasking, organizational aptitude, and maintaining confidentiality. Consistently contributed to improving patient care processes, enhancing workflow efficiency and ensuring regulatory compliance in previous roles.
Overview
11
11
years of professional experience
Work History
Health Unit Clerk
Novant Health New Hanover Regional Medical Center
Wilmington, North Carolina
08.2023 - Current
- Answered telephones and routed calls appropriately.
- Entered data into electronic medical records systems accurately and efficiently.
- Collaborated with staff members on various projects related to office operations.
- Entered patient information into electronic health record systems accurately and efficiently.
- Ensured that all HIPAA regulations were followed regarding patient privacy.
- Updated demographic information in the computerized database as required.
- Maintained a clean and organized work area throughout the day.
- Maintained an organized inventory of supplies within the department.
- Performed clerical duties including filing and organizing patient charts and records.
Patient Access Technician
New Hanover Regional Medical Center
Wilmington, NC
04.2021 - 08.2023
- Getting new patients checked in
- Scheduling patients appointments
- Taking copayments for visits
- Answering and returning phone calls
- Checking and verifying insurance
- Taking referrals off of work queue for new patients to be scheduled
- Calling offices to get referrals corrected if needed
Dining Associate
New Hanover Regional Medical Center
Wilmington, NC
12.2019 - 04.2021
- Bringing patients their meals
- Preparing trays for patients
- Taking patients orders over the phone.
Sales Associate
Sams Club
Wilmington, NC
05.2017 - 11.2019
- In charge of maintaining and keeping the clothing department clean
- Helping the customers if they have any questions about where items are located
Front End Assistant
Costco
09.2014 - 06.2016
- In charge of maintaining and keeping the clothing department clean
- Helping the customers if they have any questions about where items are located
- Assisting the cashiers in packing the shopping carts
Education
Associate's Degree - Information Technology
Monroe College
High School Diploma -
New Rochelle High School
Skills
- Microsoft Office
- Multitasking and Organization
- Registration and Admissions
- Communicating to Patients and Families
- Insurance Company Knowledge
- Patient Identification
- Customer Service
- Patient Needs Assessment and Referral
- Caring and Empathetic
- HIPAA compliance
- Office organization
- Inventory management
- Effective communication
- Team collaboration
Timeline
Health Unit Clerk
Novant Health New Hanover Regional Medical Center
08.2023 - Current
Patient Access Technician
New Hanover Regional Medical Center
04.2021 - 08.2023
Dining Associate
New Hanover Regional Medical Center
12.2019 - 04.2021
Sales Associate
Sams Club
05.2017 - 11.2019
Front End Assistant
Costco
09.2014 - 06.2016
Associate's Degree - Information Technology
Monroe College
High School Diploma -
New Rochelle High School