Cherrelle Mitchell
Cincinnati,OH
Summary
High-Performing Employee Benefits Specialist, with solid background in Human Resources. Analyzes and evaluates job duties and requirements using understanding of compensation, benefit laws and regulations. Strong organizational skills with keen eye for detail. Over 12 years of successful managing of multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Employee Benefits Specialist
Rumpke Waste And Recycling
Cincinnati, OH
12.2022 - Current
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into Ultipro.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan to over 100 participants in easy to understand terms in order to educate each on available options.
- Negotiated and managed over 13 contracts with health insurance providers to secure cost-effective employee coverage.
- Conducted wage and salary surveys to build competitive compensation plans.
- Provided education and guidance on new policy implementation and procedures to unify responses, provide appropriate investigative actions and reach resolution of grievances/employee complaints.
- Responded to 60-95 customer calls per day swiftly to
resolve issues and answer questions
Insurance Claims Specialist
Rumpke Waste And Recycling
Cincinnati, OH
02.2021 - 12.2022
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Working with accounting department to get payments to customers promptly in compliance with company payment process protocol.
- Liaised with law enforcement and security personnel in issue investigation.
- Managed over 50 claims per day.
- Reviewed 20-30 outstanding requests and redirected
workloads to complete projects on time. - Followed up on denials, late payments, extensions and other special circumstances.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Conducted full claim investigations and reported updates and legal actions.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Hired and Managed 13 General Contractors and 20 subcontractors
- Determined appropriateness of payers to protect organization and minimize risk.
- Tracked 30 pending authorizations to resolve discrepancies
and avoid revenue loss in 20 month span
Claims Resolution Specialist
Liberty Mutual
Cincinnati, Ohio
02.2019 - 02.2021
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Testified on behalf of agency as part of criminal and civic proceedings.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Investigated issues to determine appropriate coverage and liability for over 200 claims per month
Flight Attendant
Spirit Airlines Inc.
Miramar, Florida
04.2013 - 05.2018
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Completed pre-flight safety checks to reinforce passenger safety.
- Responded to passenger emergencies to provide first aid.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
Bachelor of Business Administration - Human Resources Management
Strayer University
Washington, DCAssociate of Science -
Barton County Community College
Great Bend, KSSkills
- DOT Compliance
- Effective Communication
- Customer Relationship Management
- Team Leadership
- Claims Investigation and Research
- Procedure Implementation
- Performance Monitoring
- Litigation Support
- Legal Proceedings Knowledge
- Property Claims
- Manage Settlements
- Report and Records Review
Affiliations
- ATF Citizen's Academy
- ASIS Tri-State
- Women in Law Enforcement Association
- Motherless Daughters
- Cincinnati Bar Association
- Society of Human Resource Management
Certification
- Licensed Claims Adjuster
- Certified Safety Professional
- OSHA 30
- DOT Reasonable Suspicion Training for Supervisor Certification
- Accident Investigation Certification
- Certified Insurance Examiner
- Policy Writing
Accomplishments
- Rumpke Family Scholarship: May 2022
Timeline
Employee Benefits Specialist
Rumpke Waste And Recycling
12.2022 - Current
Insurance Claims Specialist
Rumpke Waste And Recycling
02.2021 - 12.2022
Claims Resolution Specialist
Liberty Mutual
02.2019 - 02.2021
Flight Attendant
Spirit Airlines Inc.
04.2013 - 05.2018
Bachelor of Business Administration - Human Resources Management
Strayer University
Associate of Science -
Barton County Community College
- Licensed Claims Adjuster
- Certified Safety Professional
- OSHA 30
- DOT Reasonable Suspicion Training for Supervisor Certification
- Accident Investigation Certification
- Certified Insurance Examiner
- Policy Writing
Similar Profiles
Jessica Menke, CPPJessica Menke, CPP
Purchasing Analyst, Agent, & Sr. Purchasing Agent at Rumpke Waste and RecyclingPurchasing Analyst, Agent, & Sr. Purchasing Agent at Rumpke Waste and Recycling
Frances Paster-LabeaudFrances Paster-Labeaud
Regional Human Resources Manager at Rumpke Waste & RecyclingRegional Human Resources Manager at Rumpke Waste & Recycling
William NunezWilliam Nunez
Trash Truck Driver at Rumpke Waste & RecyclingTrash Truck Driver at Rumpke Waste & Recycling